Self-Direction Quality Assurance Coordinator Supervisor

AIM Services Inc•Saratoga Springs, NY

3d•$30 - $32

About The Position

The Self-Direction Quality Assurance Coordinator Supervisor leads, coordinates, and oversees Self-Direction quality assurance and compliance activities in accordance with the agency’s mission. The position supervises quality assurance staff, conducts and oversees internal reviews, identifies opportunities for quality improvement, and ensures regulatory compliance. It works collaboratively with agency leadership to promote independence, enhance self-directed services, and ensure a person-centered approach throughout quality and compliance activities. The supervisor provides staff leadership and support, oversees quality assurance reviews and audits, monitors compliance, and reports findings and recommendations to leadership. The role also supports agency readiness for audits, investigations, certification reviews, and regulatory inspections; promotes quality improvement and person-centered practices; and serves as a resource to staff on requirements, expectations, and best practices. Additional duties include special projects, professional meetings and trainings, administrator-on-call responsibilities, and committee membership as assigned.

Requirements

Three years of experience working with people with ID/DD.
One year of Self-Direction experience required.
Knowledge of New York State and OPWDD regulations, including NYCRR 14 Parts 624, 625, and 633, The Justice Center, and quality assurance and compliance practices.
Demonstrated leadership, organizational, and time-management skills.
Ability to supervise, mentor, coach, and evaluate staff performance.
Strong analytical, problem-solving, and decision-making abilities.
Effective verbal, written, and presentation communication skills.
Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle sensitive issues.
Valid NYS Driver’s License acceptable to Agency Insurance standards; maintain valid insurance and provide an insurance card if using a personal vehicle.
Proficiency in Microsoft Word, Excel, IRMA, Therap, and eVero.
Ability to sit and/or use a computer for an extended period.
Ability to lift up to 25 pounds.
Demonstrated interest and ability to facilitate desired outcomes for individuals served while adhering to agency standards and policies and state regulations.
Maintain training and certification in all required areas.
Ability to remain calm in stressful or demanding situations.
Ability to maintain confidentiality.

Nice To Haves

BA/BS preferred.
Three years of Self-Direction experience preferred.

Responsibilities

Provide direct supervision, leadership, coaching, and support to assigned Self-Direction Quality Assurance staff.
Conduct staff onboarding, training, performance evaluations, coaching, and disciplinary actions in accordance with agency policy.
Monitor workload distribution, productivity, and performance outcomes.
Facilitate regular team meetings and promote collaboration within the department.
Ensure staff receive ongoing training regarding OPWDD regulations, compliance standards, and agency policies.
Establish departmental goals and monitor progress toward quality and compliance objectives.
Collaborate with the Director of Independent Services and Compliance Officer to oversee Self-Direction quality assurance and compliance activities.
Develop, coordinate, and monitor quality assurance review schedules and compliance monitoring activities for the Self-Direction Department.
Conduct and oversee internal quality assurance reviews and audits for the Self-Direction Audit.
Complete, analyze, and present quality assurance findings, trends, and recommendations to leadership.
Complete and oversee compliance reviews and related follow-up activities.
Develop, implement, and monitor corrective action plans in response to identified concerns or deficiencies.
Maintain expertise in applicable federal, state, OPWDD, and agency requirements.
Interpret policies, procedures, and regulations and ensure consistent application across programs.
Monitor compliance metrics and identify opportunities for process improvement.
Assist departments in achieving and maintaining compliance with regulatory requirements.
Ensure timely acquisition, review, and maintenance of required documentation.
Support agency preparation for audits, investigations, certification reviews, and regulatory inspections.
Identify service quality trends and recommend strategies to improve outcomes for individuals served.
Promote person-centered practices and quality improvement initiatives throughout Self-Direction Services.
Prepare reports, summaries, and presentations for agency leadership as requested.
Serve as a resource to staff regarding quality assurance requirements, compliance expectations, and best practices.
Complete special projects as assigned.
Attend professional meetings and trainings as requested.
Serve as Administrator on Call.
Participate in committees as assigned.
Perform other duties as requested by the Director of Independent Services, Compliance Officer, or designee.