Administrative Assistant

Easterseals Delaware • Minquadale Trailer Village, DE

22h • Onsite

About The Position

Easterseals Delaware & Maryland's Eastern Shore is seeking a detail-oriented, organized team player with strong administrative and customer service skills who is passionate about making a positive impact. The Self-Directed Services Receptionist/Administrative Representative serves as the first point of contact for inquiries about all Self-Directed Services (SDS) programs. This position provides information on how to access services, supports adult and pediatric camp services, and performs a variety of administrative and clerical duties. If you're looking for an opportunity to use your skills in a role that directly supports individuals and strengthens our community, we'd love to hear from you. Apply today and make a difference!

Requirements

• At least 3-5 years of experience operating a multi-line phone system or switchboard.
• At least 3-5 years of clerical or administrative support experience.
• Intermediate to advanced knowledge of Microsoft Excel
• Strong organizational skills with close attention to detail and accuracy
• Excellent problem-solving and analytical skills
• Sense of urgency with demonstrated ability to meet deadlines.

Nice To Haves

• High school diploma or equivalent required.
• Bilingual skills preferred but not required
• Knowledge of and sensitivity to the needs of individuals with disabilities.
• Familiarity with community resources, programs, and referral services.
• Understanding of Easterseals' mission, vision, and communication standards.
• Ability to comply with all local, state, and federal laws, regulations, and organizational policies.
• Commitment to maintaining health, safety, security, and confidentiality standards.

Responsibilities

• Screen, direct, and transfer calls efficiently, minimizing hold times.
• Retrieve and respond to voicemail messages throughout the workday.
• Provide accurate information and direct callers to the appropriate Self-Directed Services (SDS) staff member.
• Vet new camp providers and obtain all required documentation.
• Monitor and track camp licenses, ensuring required documentation remains current and identifying upcoming expirations.
• Process all mail and packages assuring accuracy of distribution.
• Assist with other administrative duties as needed.

Benefits

• Competitive wages and a comprehensive, affordable benefits package
• Retirement plan with company match up to 5%
• 12-paid holidays
• Generous PTO package including three weeks’ vacation after two years’ service.
• Mileage reimbursement
• Performance-based merit increases
• Student loan forgiveness qualifying organization
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED