Security Technician Lead

TEKsystems•Durham, NC

6d•$20 - $26•Onsite

About The Position

The Security Technician Lead is responsible for servicing, maintaining, repairing, and troubleshooting access control equipment and IP-based video security systems at commercial client sites. Systems include electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The role involves diagnosing installation issues and applying effective resolutions consistent with company standards, repairing physical security systems to ensure operability and applicable building-code compliance, documenting service issues, and providing phone and online remote diagnostic support. The technician uses a company-issued vehicle to travel to client sites and performs other duties as assigned by Operations Management.

Requirements

High school degree, vocational school education, or equivalent.
At least 2 years of field experience.
Possession of applicable state-specific licensing, such as Class D or Alarm Installer, or ability to obtain the license after hire.
Understanding of Windows operating systems and overall IT network topology.
Ability to meet deadlines and work in a fast-paced environment with minimal direction.
Strong troubleshooting skills and mechanical and electronics aptitude.
Good verbal and written communication skills for effective interaction with internal and external customers.
Ability to work independently or as a member of a team.
Ability to lift up to 50 pounds and work on ladders at heights of up to 16 feet.

Nice To Haves

Experience with one or more of the following: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh, or ONSSI.

Responsibilities

Service, maintain, repair, and troubleshoot access control equipment and IP-based video security systems at commercial client sites.
Diagnose issues with system installations and apply effective and efficient resolutions consistent with company installation standards.
Identify and repair physical security systems to ensure operability and compliance with applicable building codes.
Document and track service-related issues.
Use hand and power tools, analog and digital test equipment, and CCTV testing devices safely.
Read and understand electrical schematics, CAD drawings, and related documents for low-voltage applications.
Establish and maintain effective working relationships with internal and external customers.
Provide phone and online remote diagnostic support.
Drive a company-issued vehicle to commercial client sites to perform service.
Be available for scheduled on-call duties to respond to emergency service calls.
Perform other duties as assigned by Operations Management.