Security Systems Technician

Eastman•Kingsport, TN

About The Position

The Security Systems Technician is responsible for administering, maintaining, expanding, and modernizing Eastman’s global physical security technology environment. The role focuses primarily on Genetec Security Center, access control infrastructure, video surveillance systems, alarm monitoring integrations, and related emergency and site-support systems. The position may support the global Genetec administrator and serve as a key technical resource for security system design, support, lifecycle planning, and operational continuity across multiple sites. It also supports critical Kingsport-based infrastructure and specialized emergency-related systems. The schedule is typically Monday–Friday, with overtime as needed, and the position shares responsibility for after-hours responses to repair issues. The technician maintains CCTV systems and physical access hardware, supports controllers and railcar readers, maintains workforce clocks, and provides global Genetec software troubleshooting, configuration, and user-permission support. The role also includes creating and managing work orders, procuring parts, conducting job walkdowns to confirm work scope and safety requirements, and coordinating vendors and service visits.

Requirements

Associate’s degree in Electronics Technology, Industrial Systems, Information Technology, Industrial, Instrumentation, or Computer Information & Science.
High school diploma or GED.
Must be at least 18 years of age.
Must have a valid driver’s license.
Must be legally authorized to work in the United States.
Familiarity with enterprise physical security platforms, electronic access control systems, and video surveillance systems.
Strong troubleshooting, documentation, and cross-functional collaboration skills, including the ability to work with security, IT, and operations teams.
Ability to manage multiple projects and support activities while maintaining system reliability and operational continuity.
Demonstrated ability to manage sensitive information with discretion.
Strong planning and communication skills, sound judgment, attention to detail, and a disciplined approach to change control and compliance.
Ability to obtain Genetec certification through manufacturer-specific training.
Candidates should upload documentation supporting degree completion and a resume reflecting relevant work experience.

Nice To Haves

Two or more years of experience working with video and access control systems.
Maintenance apprentice graduate.
Experience working in industrial, manufacturing, or critical-infrastructure environments.

Responsibilities

Maintain and repair site-wide CCTV systems and associated infrastructure at the TNO site, Airport hangar, Lodge, and Pactolus Landfill.
Oversee maintenance and annual preventive maintenance for physical access hardware, including turnstiles, barrier arms, motorized gates, and revolving doors at the identified facilities.
Maintain HVR Shutdown DCU controllers and support system reliability.
Troubleshoot and maintain the Railcar Reader System, consisting of five readers, to ensure accurate vehicle and railcar access data.
Manage and maintain 452 workforce clocks to minimize downtime and ensure accurate timekeeping.
Provide global support for Genetec Security software, including troubleshooting, configuration, and user-permission management.
Create and manage work orders, procure parts, and conduct job walkdowns to validate work scope and safety requirements.
Source vendors, manage contracts, and coordinate service visits.
Support security system design, support, lifecycle planning, and operational continuity across multiple sites.
Share responsibility for after-hours response to repair issues.