Security Supervisor

DREAMWEAVER HOTELS LLC•Chicago, IL

6d•$26 - $26•Onsite

About The Position

TheWit Chicago is seeking an experienced Security Supervisor to support daily security operations, coordinate with a third-party security provider, and help maintain a safe, welcoming environment for guests, team members, and visitors. The position reports to the Director of Security and is full-time and non-exempt. The schedule requires open availability for mornings, evenings, overnight shifts, weekends, holidays, and special events as business needs require. The Security Supervisor coordinates daily security coverage and post assignments, monitors third-party officers’ adherence to post orders and hotel standards, conducts inspections and patrols, monitors surveillance systems, and supports access control. The role responds to disturbances and incidents, helps coordinate emergency response and evacuations, prepares and reviews incident reports, assists with investigations, and communicates follow-up needs. It also requires maintaining confidentiality and coordinating with hotel leadership, Human Resources, operating departments, emergency responders, law enforcement, and the security provider. The role requires at least two years of security experience and a valid Illinois PERC Card within 90 days of hire. The hourly pay is $26.00. A comprehensive benefits package is offered, with eligibility for certain benefits subject to employment status and plan terms.

Requirements

At least two years of security experience.
Strong leadership, communication, problem-solving, and de-escalation skills.
Knowledge of security procedures, incident reporting, coverage coordination, and emergency response.
Ability to handle incidents and sensitive concerns professionally, maintain confidentiality, and work independently.
Reliable, punctual, and professional, with strong attention to detail.
Valid Illinois PERC Card required within 90 days of hire.
Ability to perform essential duties with or without reasonable accommodation, including standing or walking for extended periods, occasionally lifting up to 25 pounds, and using computers and office equipment for extended periods.
Open availability for mornings, evenings, overnight shifts, weekends, holidays, and special events as business needs require.

Nice To Haves

Hospitality experience.
Prior supervisory experience.

Responsibilities

Coordinate daily security coverage and post assignments with the third-party security provider under the direction of the Director of Security.
Monitor third-party officers’ adherence to post orders, professional appearance standards, and hotel service expectations; report concerns to the Director of Security and the provider’s designated supervisor.
Complete routine security checklists and site inspections and promptly report hazards, deficiencies, staffing gaps, and emergency coverage needs.
Conduct property patrols, monitor surveillance systems, and support access control in accordance with hotel procedures.
Respond to guest disturbances and security incidents using professional communication and de-escalation techniques.
Support emergency response and evacuation procedures, coordinating with hotel departments, emergency responders, and law enforcement as appropriate.
Prepare timely, accurate incident reports; review officers’ reports for completeness and accuracy; and communicate outstanding incidents and follow-up needs during shift handoffs.
Assist with investigations as directed by the Director of Security, protect confidential information, and promptly escalate employee-related concerns to Security leadership and Human Resources.
Maintain effective communication with hotel leadership, Human Resources, operating departments, and the third-party security provider.
Document concerns involving third-party security officers and refer coaching, performance management, and disciplinary matters to the Director of Security and the provider’s designated supervisor.

Benefits

Choice of three medical plans.
Two dental coverage options.
Vision insurance.
Paid time off (PTO).
Accident, hospital indemnity, and critical illness insurance.
401(k) retirement plan with discretionary employer contributions, subject to plan terms.
Flexible Spending Account (FSA) for healthcare and dependent care expenses.
Employer-provided life and AD&D insurance, with additional voluntary options.
Employer-provided short-term disability coverage.
Voluntary long-term disability coverage.
Commuter benefits for transit and parking expenses.
Pet insurance options.
Hilton travel discounts and employee room rates worldwide.
Career growth and training opportunities.
Access to wellness programs and employee appreciation events.