Security Supervisor

Sonesta Hotels • Miami Beach, FL

3d

About The Position

The Security Supervisor supports daily hotel safety and security operations and helps lead security team members while maintaining operational readiness across the property. The role balances leadership, guest interaction, operational coordination, and emergency response support in a fast-paced hospitality environment. The supervisor helps create a safe, welcoming, and secure environment for guests and team members, consistent with Sonesta’s guest-service standards and People People philosophy. Flexible availability may be needed for evenings, weekends, holidays, overnight support, and operational coverage.

Requirements

• Strong communication, organizational, leadership, and conflict resolution skills.
• Ability to remain calm and make sound decisions during emergency or high-pressure situations.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Ability to balance safety, guest service, and hospitality standards effectively.
• Flexible availability for evenings, weekends, holidays, overnight support, and operational coverage as needed.
• Passion for hospitality, teamwork, operational excellence, guest engagement, and creating safe and welcoming guest experiences.

Nice To Haves

• Previous security, hospitality operations, hotel, law enforcement, military, emergency response, or guest service experience.
• Previous leadership or supervisory experience within security or hospitality operations.
• Knowledge of security procedures, emergency response protocols, surveillance systems, and operational safety standards.
• Experience using surveillance systems, incident reporting platforms, access control systems, radios, or operational reporting tools.
• CPR, First Aid, AED, security certifications, or law enforcement training, where applicable.

Responsibilities

• Support daily hotel security operations, including property patrols, access control, surveillance monitoring, emergency response, and operational safety procedures.
• Supervise, support, and guide Security Officers and other team members in maintaining professional, service-focused, safety-driven operations.
• Monitor guest activity, hotel operations, employee safety, entrances, public spaces, and operational areas.
• Respond promptly and professionally to guest concerns, incidents, alarms, emergencies, disturbances, and operational security situations.
• Assist with investigations involving incidents, accidents, guest concerns, theft, policy violations, and operational disruptions, and maintain accurate documentation.
• Coordinate with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership teams to support hotel operations and guest satisfaction.
• Support emergency response procedures, evacuation plans, fire safety initiatives, and operational preparedness activities.
• Monitor surveillance systems, radios, access control systems, key control procedures, and operational security equipment.
• Maintain incident reports, daily activity logs, operational updates, and shift communication records.
• Ensure compliance with hotel operational procedures, OSHA regulations, fire safety standards, and company security policies.
• Support VIP arrivals, conferences, weddings, large-scale events, and special operational activities as needed.
• Help foster a safe, welcoming, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed