Supervisor, Ballpark Security INTERNAL APPLICANTS ONLY

The Phillies•Philadelphia, PA

3d•Onsite

About The Position

The Security Supervisor oversees assigned Security Officers and ensures security policies, procedures, and operations are effectively implemented at Citizens Bank Park. The role provides day-to-day supervision, coordinates security coverage, supports training and staff development, and helps ensure compliance with safety and security protocols. The Security Supervisor contributes to a safe, secure, and professional environment for employees, tenants, visitors, and guests. The position requires working a flexible schedule, including evenings, weekends, holidays, and events as needed. It also involves extended periods on foot and patrolling throughout the ballpark, including stairs, ramps, ladders, inclines, and uneven surfaces. Physical tasks may include kneeling, bending, lifting items above shoulder level, and safely handling items weighing approximately 20–50 pounds. Duties may take place in inclement weather and extreme temperatures.

Requirements

Previous experience in security operations, public safety, or a related field.
Knowledge of security operations, access-control systems, incident reporting, and emergency response procedures.
Ability to supervise, train, coach, and effectively direct staff in a fast-paced environment.
Strong organizational, communication, problem-solving, and decision-making skills.
Ability to exercise sound judgment, maintain confidentiality, and respond appropriately to sensitive or emergency situations.
Proficiency with security reporting systems and basic computer applications.
Ability to work collaboratively with employees, vendors, visitors, and public safety personnel.
Availability to work a flexible schedule, including evenings, weekends, holidays, and events, as required.
Ability to remain on foot for extended periods and complete patrols throughout the ballpark, including navigating stairs, ramps, ladders, inclines, and uneven surfaces.
Ability to perform physical movements such as kneeling, bending, and lifting items above shoulder level.
Ability to perform job duties during inclement weather and extreme temperatures.
Ability to safely lift, carry, maneuver, and place items weighing approximately 20–50 pounds, as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Supervise the daily activities of assigned Security Officers, including staffing, post coverage, adherence to procedures, and performance of duties.
Manage staff scheduling, shift assignments, attendance, and coverage.
Provide leadership, coaching, counseling, and performance feedback to Security Officers.
Coordinate and conduct training, cross-training, and refresher training, and ensure required training is completed.
Oversee implementation and enforcement of security policies, procedures, and access-control protocols, including visitor and contractor access, identification badges, and facility access systems.
Monitor security operations, respond to incidents and calls for service, investigate security breaches, and escalate significant concerns to the Manager, Security.
Ensure timely and accurate completion of shift reports, incident reports, security logs, and operational documentation using designated security systems, including 24/7 Software.
Conduct shift briefings, review previous shift activities, and communicate operational updates to support coordination and continuity between shifts.
Oversee inventory, inspection, and operational readiness of security equipment, including keys, radios, emergency equipment, and patrol vehicles.
Support emergency preparedness and response, maintain knowledge of the Citizens Bank Park Emergency Response Plan, and coordinate with emergency services as needed.
Communicate and coordinate with the Ballpark Command Center, 3DK9 Supervisor, Guard Shack Security, and other security personnel.
Promote a safe, secure, and professional environment and represent the Philadelphia Phillies and Citizens Bank Park positively.