Security Supervisor-2

Arizona Charlie's•Decatur, AZ

About The Position

As a Security Supervisor Armed at Arizona Charlie's, LLC, you lead assigned-shift security operations to protect the property, guests, team members, and assets. You implement approved security procedures and help ensure daily operations meet company standards, safety protocols, and guest-service expectations. The role includes supporting the scheduling, training, supervision, coaching, and evaluation of Security Officers; coordinating responses to incidents; and maintaining a safe, secure, and welcoming environment. The position is classified as safety-sensitive and armed-role employment is contingent on meeting and maintaining applicable screening, licensing, qualification, and regulatory requirements. Candidates who do not pass the psychological evaluation and fitness-for-duty assessment may be considered for an unarmed position, subject to hiring needs and other requirements; placement is not guaranteed.

Requirements

At least 2 years of law enforcement, military, EMT, or related experience, including leadership or progressive responsibility in security or protective services.
Ability to lead and guide team members in a fast-paced or customer-facing environment.
Strong interpersonal and communication skills for training, feedback, and conflict resolution.
Ability to prioritize tasks, manage time effectively, and follow through on responsibilities.
Flexibility and adaptability to changing operational needs and shift schedules.
Commitment to maintaining a safe, respectful, and inclusive work environment.
Basic understanding of department KPIs, labor management, or guest-service standards.
Ability to access and input information using a moderately complex computer system.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
At least 21 years of age.
High school diploma or equivalent.
Ability to communicate effectively in English, both written and verbal.
Obtain and maintain all work cards required by the company, including a Nevada Gaming Registration, Alcohol Awareness Card if required by jurisdiction, driver's license, 10-year DMV history report, and Concealed Carry Weapon Permit.
Verify right to work in the United States.
Successfully complete the required pre-employment drug screening, including marijuana testing.
For armed positions, successfully complete applicable pre-employment screening, including a comprehensive background investigation, drug and/or alcohol screening, psychological evaluation and fitness-for-duty assessment, and firearms qualification and licensing requirements where applicable.
Meet and maintain applicable regulatory, gaming, company, licensing, or law-enforcement requirements for armed security duties.
Be able to perform essential job functions with or without reasonable accommodation.
Meet the physical requirements of the role, including occasional pushing, pulling, lifting, or carrying up to 75 pounds; occasional squatting, kneeling, reaching, bending, and twisting; frequent standing and walking; occasional running; communicating by speech, radio, and telephone; hearing and distinguishing speech or other sounds; distinguishing shades of color; and using tools or equipment requiring a high degree of dexterity.

Nice To Haves

Familiarity with collaboration tools such as Microsoft Teams.
Familiarity with incident-reporting software programs.

Responsibilities

Assist in scheduling, training, supervising, and coaching department staff to promote performance, engagement, and service consistency.
Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest-satisfaction goals.
Resolve team member or guest concerns as a point of contact and escalate issues to department leadership when needed.
Patrol casino and hotel premises to protect guests, team members, and assets.
Guard transfers of money and tokens on the casino floor, including chip fills and credits.
Escort armored car personnel around the property and secure high-risk operational areas.
Respond to guest and team member incidents, including injuries, illnesses, and reports of suspicious activity.
Preserve scenes of criminal activity for investigation by law enforcement or internal teams.
Complete detailed, timely incident and patrol reports.
Support administrative functions such as attendance tracking, supply ordering, and reporting.
Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and applicable federal regulations.
Provide timely guest service to guests and fellow team members in accordance with company guest-service standards.
Perform other duties as assigned.