Security Supervisor (Driver's License Required)-39664

Harvard•Philadelphia, PA

About The Position

Harvard Protection Services is hiring a Security Supervisor to provide professional, customer-focused security and life safety services for people and property at an assigned facility or building, while leading security personnel. The supervisor ensures service quality meets customer expectations and contract requirements through regular inspections, training, coaching, mentoring, and leadership. The role also handles operational functions such as scheduling, overtime management, reviewing daily logs and incident reports, and staff development. Duties may vary by customer location. The supervisor maintains a visible presence, monitors for suspicious or unsafe activity, assists customers, employees, and guests, and enforces facility policies and procedures within the limits of the position. The role coordinates emergency response procedures, conducts preliminary incident investigations, and prepares accurate reports. The position is scheduled Tuesday through Saturday, with all shifts available, and pays $21.00 per hour.

Requirements

State- or municipality-mandated security officer licenses.
High school diploma, GED, or equivalent.
Reliable means of communication and transportation.
Must have a security guard license or be able to obtain one within an acceptable period.
Strong interpersonal communication skills.
Ability to write routine correspondence, including log entries and incident reports.
Ability to work in a fast-paced, customer-service environment.
Good time-management skills and ability to prioritize and problem-solve.
Ability to work independently and in a team environment.
Excellent computer skills, including Microsoft Office.

Nice To Haves

Verifiable and successful supervisory experience and advanced education and/or certifications are preferred.
Previous contract security, law enforcement, military, or customer service experience is helpful.

Responsibilities

Inspect, train, coach, mentor, and lead assigned security personnel to ensure quality services meet customer expectations and contract requirements.
Perform operational functions, including scheduling, overtime management, reviewing daily logs and incident reports, and staff training and development.
Recommend positive and negative personnel actions for directly supervised staff.
Maintain a professional demeanor while leading staff and assisting customers, employees, and guests.
Maintain a visible presence at the assigned facility or building.
Monitor the environment and detect suspicious or unsafe activity.
Answer phones professionally.
Know, lead, and enforce facility or building policies and procedures within the position’s limits.
Follow and coordinate established emergency response, action planning, and procedures.
Conduct preliminary investigations into incidents and write reports to ensure accurate documentation.
Prepare reports on accidents, incidents, and suspicious activities as required.