Security Supervisor Part-Time (Crypto.com Arena)

AEG Worldwide•Los Angeles, CA

3d•Onsite

About The Position

The Security Supervisor represents Crypto.com Arena and/or Peacock Theater in an exemplary manner and reports to the Security Management Team. This part-time, non-union, hourly role supervises Security Officers at the venues. The supervisor helps protect guests, team members, and venue assets while respecting everyone’s dignity and legal rights. They oversee event security, handle escalated situations and incidents, enforce venue policies, and provide guest assistance. They also deploy, train, guide, and evaluate security staff, accepting responsibility for the performance and conduct of the assigned team. The role requires availability for at least four varied event shifts per week, including afternoons, evenings, weekends, and holidays. Availability must include one day Monday through Thursday, Fridays from 4:30 p.m. until the event ends, and all-day availability Saturdays and Sundays. Shifts end when the event concludes, approximately 11 p.m.–12 a.m. or later if the event continues. The pay scale is $26.60. The position is not eligible for a bonus under the current bonus plan. Part-time employees may be eligible for benefits subject to ACA qualification.

Requirements

Availability to work at least four varied event shifts per week, including afternoons, evenings, weekends, and holidays; availability must include one day Monday through Thursday, Fridays from 4:30 p.m. until the event ends, and all day Saturday and Sunday.
High school diploma or equivalent.
At least one year of experience supervising and leading subordinates.
Previous security experience and a current Guard Card.
Basic computer skills, including Microsoft Outlook, Word, and Excel.
Strong written and verbal communication skills in English and strong interpersonal skills.
Ability to multitask and perform under pressure.
Ability to establish and maintain working relationships with building personnel, guests, visitors, clients, and vendors.
Understanding of rules of law and relevant penal codes.
Strong teamwork etiquette and ability to adapt assignments to event changes.
Ability to maintain a high standard of grooming and confidentiality concerning patrons, team members, and the company.
Ability to perform tasks with minimal supervision.
Ability to lift, carry, push, and pull up to 50 pounds.
Ability to walk, stand, and climb stairs for more than four hours; talking, walking, running, listening, and vision activities occur continuously.

Nice To Haves

Previous experience working in a similar sports or entertainment facility environment.
CPR, AED, or First Aid training.

Responsibilities

Uphold the Security Department’s Prime Directives and take reasonable steps to protect venue guests, team members, and assets while respecting their dignity and legal rights.
Resolve escalated security situations, issue appropriate warnings, and complete ejections or arrests when warranted or necessary.
Enforce venue Event Policies and manage incidents encountered during events.
Assist with directional and informational inquiries and serve as an escalation point for complaints and issues.
Document major and minor incidents appropriately.
Represent Crypto.com Arena and/or Peacock Theater and the Security Department in an exemplary manner.
Apply logical thinking to varied and complex tasks and adapt to changing duties without losing efficiency or composure.
Deploy event staff and assign shifts, breaks, and necessary equipment.
Train staff in basic guest service and security skills, and monitor their interactions with guests, clients, artists, athletes, and team members.
Provide leadership, guidance, mentoring, and coaching to Security team members.
Give timely positive and corrective performance feedback and communicate escalated team member issues to the Security Management Team.
Administer performance reviews, counseling, and disciplinary documentation as needed to ensure compliance with company and department policies.
Accept responsibility for the performance and conduct of the assigned security team, motivate staff, and lead by example.