Security Supervisor Part-Time (Crypto.com Arena)

AEG Worldwide•Los Angeles, CA

3d•Onsite

About The Position

The Security Supervisor represents Crypto.com Arena and/or Peacock Theater in an exemplary manner and supervises Security Officers at those venues. Reporting to the Security Management Team, this part-time, non-union, hourly role oversees event security and staff deployment, helping protect guests, team members, and venue assets while respecting everyone’s dignity and legal rights. The supervisor manages incidents and escalated situations, enforces event policies, assists guests with information and directions, and documents incidents. The role also includes deploying and training staff, monitoring their interactions, coaching and providing feedback, addressing performance or conduct issues, and taking responsibility for the assigned security team’s performance. The position requires availability for at least four varied event shifts per week, including specified weekday, Friday evening, weekend, and holiday availability. Event shifts conclude at the end of the event, approximately 11 p.m.–12 a.m. or later if the event runs longer. The role involves substantial walking, standing, stair climbing, and occasional lifting, carrying, pushing, or pulling up to 50 pounds.

Requirements

High school diploma or equivalent.
At least one year of experience supervising and leading subordinates.
Previous security experience.
Current Guard Card.
Basic computer skills, including Microsoft Office applications Outlook, Word, and Excel.
Strong interpersonal and English written and verbal communication skills.
Ability to multitask and perform under pressure.
Ability to establish and maintain working relationships with building personnel, guests, visitors, clients, and vendors.
Understanding of rules of law and relevant penal codes.
Strong teamwork etiquette.
Ability to adapt to changes in assignment for each event.
Must maintain a high standard of grooming.
Ability to maintain patron, team-member, and company confidentiality.
Ability to perform tasks with minimal supervision.
Ability to lift, carry, push, and pull up to 50 pounds.
Ability to walk and stand and climb stairs for more than four hours.
Talking, walking, running, listening, and vision activities occur continuously.
Availability for at least four varied event shifts per week, including one day Monday through Thursday, Fridays from 4:30 p.m. until the event ends, and all-day availability Saturdays and Sundays; shifts may also include afternoons, evenings, and holidays.

Nice To Haves

Previous experience working in a similar sports or entertainment facility environment.
CPR, AED, or First Aid training.

Responsibilities

Uphold the Security Department’s Prime Directives and take reasonable steps to protect guests, team members, and venue assets while respecting people’s dignity and legal rights.
Resolve escalated security situations, issue appropriate warnings, and complete ejections or arrests when warranted or necessary.
Enforce venue event policies and manage incidents encountered during events.
Assist with directional and informational inquiries and serve as an escalation point for complaints and issues.
Document major and minor incidents appropriately.
Represent Crypto.com Arena and/or Peacock Theater and the Security Department in an exemplary manner.
Use logical thinking to perform and direct varied and complex tasks, adapting to changing duties without losing efficiency or composure.
Deploy staff for events and assign appropriate shifts, breaks, and equipment.
Train staff in basic guest service and security skills.
Monitor staff interactions with guests, clients, artists, athletes, and team members to support a safe, secure, and comfortable entertainment experience.
Provide leadership, guidance, mentoring, and coaching to Security team members.
Give staff timely positive and corrective performance feedback and communicate escalated team-member issues to the Security Management Team.
Administer performance reviews, counseling, and disciplinary documentation as needed to support compliance with company and department policies.
Take responsibility for the performance and conduct of the security team assigned to the deployment, motivate staff, and lead by example.