Security Supervisor

Caesars Entertainment•Chandler, OK

1d•Onsite

About The Position

This role serves as a leader for team members, motivating them through fostering teamwork, engagement, and open communication. The position involves preparing budgets and forecasts, preparing reports, and maintaining records. A key aspect is ensuring optimum guest service through excellent customer service and effective collaboration with all departments to provide efficient security support. The role requires researching and formulating policies and procedures, conducting in-depth confidential investigations to protect company assets, reputation, and business integrity, and presenting analysis to senior management. It also involves establishing and maintaining a progressive and empowered workforce, training, counseling, and coaching personnel, and preparing performance reviews. Recommendations for hiring, promotion, demotion, termination, and wage adjustments are part of the responsibilities. Maintaining professional skills by staying updated on technical developments and participating in developmental programs is crucial. The role includes interviewing, selecting, and training employees, ensuring safety and security, handling employee complaints and grievances, recommending disciplinary actions, and monitoring legal compliance with federal, state, and gaming laws. Participation in the development of key assumptions and critical documents, continuous evaluation of activity and financial performance, and communication with the department and senior management are also required. The role involves attending court hearings for guest liability claims and acting as a liaison with various external agencies. Proficiency in Microsoft Works, Excel, PowerPoint, and Publisher is necessary. Adherence to attendance guidelines, regulatory, departmental, and company policies, including the Everyone Greets Everyone (EGE) policy, is expected. Team members are expected to participate in all mandatory meetings and pre-shift BUZZ sessions. The ability to get along with co-workers and work as a team, understand and communicate in English, respond to visual and aural cues, and maintain a professional appearance are essential. Compliance with all state, federal, and regulatory policies and procedures, and the ability to work a varied schedule including holidays, nights, weekends, and overtime as needed, are required. Other duties as assigned may be performed. Harrah’s reserves the right to make changes to this job description. The company provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Preference is given to qualified Iowa tribal members and members of other federally recognized Native American Tribes.

Requirements

Must be at least 21 years of age.
Five or more years’ experience in Security/Law Enforcement and Investigations required with at least two years in a Supervisory capacity.
Must possess skills in conducting investigations, as well as knowledge of gaming regulations and company internal controls.
A strong background in law enforcement and gaming, with demonstrated business, communication, organization, and leadership skills is required.
Must possess knowledge of, and working relationships with, local, state, and federal law enforcement and gaming control authorities.
Ability to read, write, speak and understand English.
Must present a well-groomed appearance.

Nice To Haves

College degree preferred.
Knowledge of Oklahoma Gaming regulations preferred.
Computer experience to include knowledge of Word and Excel preferred.

Responsibilities

Serves as a leader for team members.
Motivate team members by fostering teamwork, team member engagement, and open communication.
Prepares and/or assists in the preparation of annual budget and operation forecast; prepares regular and special reports; maintains necessary records and files.
Assures optimum guest service through the delivery of excellent customer service.
Works effectively with all departments assuring efficient security support is provided when needed.
Research and formulates policies and procedures.
Conducts in-depth confidential investigations as deemed necessary to protect the assets, reputation and business integrity of the company, or as directed by the Legal staff or senior management.
Research, examines, formulates and presents in-depth analysis and reports (written/oral) for senior and corporate management regarding the successes, challenges, and opportunities necessary to achieve optimum guest service, asset protection and business integrity.
Establishes and maintains a progressive and empowered work force.
Trains, counsels and coaches assigned personnel in the performance of their duties; prepares and presents Performance Appraisal Reviews.
Recommends and/or approves changes in the department, including hiring, promotion, demotion and termination of personnel.
Recommend wage and salary adjustments within established guidelines.
Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.
Spends time interviewing, selecting, and training employees.
Provides for safety and security.
Handles employees' complaints or grievances.
Recommends disciplinary action or disciplines employees.
Monitors legal compliance with federal, state, and gaming laws.
Participates in the development of key assumptions and critical documents.
Continually evaluates and monitors Harrah’s Northern California’s activity and financial performance to ensure that goals and plans are achieved.
Communicate both written and orally with the department and Senior Management.
Attend Hearings at Federal and State Courts for Guest Liability Claims.
Liaison with Fire Department, Health Department, EPA, Sheriff’s Department and local police departments.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
All team members will follow the Everyone Greets Everyone (EGE) policy.
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
Must be able to get along with co-workers and work as a team.
Must be able to respond to visual and aural cues.
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.
Responsible for employee accident reports for the property.
Create, implement, and coordinate safety programs.
Establishes and maintains effective working relationships with departments.
Maintains confidentiality of information.
Ability to work with internal management and staff, as well as outside support, to develop and maintain a continuing atmosphere of peak guest and employee comfort and safety.
Demonstrated ability to prioritize and view the big picture, a sense for guest service and high degree of common sense.
Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.