Security Site Supervisor

Securitas•Indianapolis, IN

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, and reports are filed, and notifies appropriate authorities and the client during emergencies. The role includes coaching, training, and disciplining staff; coordinating post coverage; assisting with payroll and personnel submissions; preparing reports; inspecting posts; and meeting with employees and client representatives. Depending on assignment, the supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job’s essential functions. A minimum of two years of retail experience is preferred. A driver’s license, weekend availability, and availability for second and third shifts are required by the job information. The role may involve overtime without advance notice, physical activity, and exposure to stressful situations, inclement weather, or conditions requiring protective gear.

Requirements

Driver’s license.
Weekend availability.
Second- and third-shift availability.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer service, results orientation, and interpersonal skills, including effective interaction with clients across social levels and cultures.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as mandatory licensing requirements.
Ability to manage multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Clear vision, hearing, speech, and writing to communicate, observe and report incidents, and direct others.
Ability to sit, stand, and walk frequently for extended periods; climb stairs; and walk on inclines and uneven terrain.
Ability to occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
Ability to use a vehicle regularly for work duties.
Ability to perform stressful and physical activity on occasion and to work in inclement weather or conditions requiring protective gear, depending on assignment.

Nice To Haves

Minimum two years of retail experience preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel at one or more client sites.
Ensure post orders are followed, required rounds are completed, and reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel, document actions, and consult company management or designated representatives as appropriate.
Train Security Officers and other personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out applicable supervisory duties, including interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints and problems, and making hiring and termination recommendations.
Perform Security Officer duties as assigned and in accordance with post orders and company policy.