Security Site Supervisor

Securitas•Baltimore, MD

7d•Onsite

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other assigned personnel at one or more client sites, ensuring post orders are followed, scheduled rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes managing visitor check-in and checkout, signing for packages, maintaining site operations, and responding to protest situations. The supervisor may also perform Security Officer duties as needed. The position requires independent work, proficient computer skills, excellent customer service and communication, and an understanding of HIPAA guidelines. The schedule is Monday from 8:30 AM to 6:30 PM and Tuesday through Friday from 8:30 AM to 5:30 PM. The supervisor may need to stay as late as 10:00 PM for meetings and events, and may be required to work overtime without advance notice.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
More than two years of security experience, and/or previous law enforcement, corrections, or military experience.
Ability to work independently.
Proficient computer skills and basic keyboarding and computer usage.
Excellent customer service and communication skills; strong interpersonal skills and ability to interact with clients across social levels and diverse cultures.
Understanding of HIPAA guidelines.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures, with the ability to provide positive direction and motivate performance.
Ability to understand and use security and safety devices and controls.
Ability to learn quickly, follow written, oral, or diagrammatic instructions, and track and maintain schedule assignments.
Ability to work effectively as a team member and maintain professional composure in unusual, stressful, or urgent situations.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
May be required to hold and maintain any applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as any mandatory licensing requirements.
Ability to handle multiple tasks concurrently and communicate clearly by seeing, hearing, speaking, and writing.
Physical capacity for frequent sitting, standing, and walking, sometimes for long periods; may include stairs, inclines, and uneven terrain.
Ability to occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
Ability to use a vehicle regularly for work duties.
Ability to work under potentially stressful conditions, including challenging individuals in or approaching unauthorized areas.

Nice To Haves

At least two years of retail experience is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel at client sites.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergencies.
Coach and discipline personnel, meet with employees, and document coaching and disciplinary actions.
Train security officers and other personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate adequate coverage of posts and positions with company management or designated representatives.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide quality customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, planning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties in accordance with post orders and company policy when needed.
Check visitors in and out and sign for packages.
Manage protest situations and maintain site operations.