Security Site Supervisor

Securitas•Sandusky, OH

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other personnel assigned to one or more client-site posts. The supervisor ensures that post orders are followed, patrols and rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes training and directing staff, ensuring post coverage, inspecting posts, preparing reports, and maintaining communication with client representatives to support security requirements and customer service. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions. A valid Ohio driver's license and driver certification are required. Prior security, military, or law enforcement experience and supervisory experience are preferred; a minimum of two years of retail experience is also preferred. The work may involve stressful or urgent situations, challenging individuals, overtime without advance notice, and exposure to inclement weather or conditions requiring protective equipment. Physical demands include frequent sitting, standing, walking, and use of a vehicle; occasional climbing, reaching, stooping, kneeling, crouching, and crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
Driver certification and a valid Ohio driver's license.
Strong customer service skills and the ability to complete patrols.
Strong technology skills, including use of a cell phone and computer.
May be required to hold and maintain any applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures; ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changing post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong interpersonal skills and the ability to interact effectively with clients across social levels and diverse cultures.
Ability to handle multiple tasks concurrently and use a keyboard, computer, and operating controls.
Clear vision, hearing, speech, and writing to communicate, observe and report incidents, and direct others.
Ability to meet company standards for background and reference checks, controlled substance testing, and a behavioral selection survey, in addition to any mandatory licensing requirements.
Ability to work overtime without advance notice if required.
Ability to perform the physical and mental functions of the job, with or without reasonable accommodation, including frequent sitting, standing, walking, vehicle use, and lifting or moving items.

Nice To Haves

Prior security, military, or law enforcement experience.
Two or more years of supervisory experience.
At least two years of retail experience.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach, discipline, and document actions involving personnel, seeking guidance from company management or designated representatives as appropriate.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Ensure adequate coverage of posts and positions in coordination with company management or designated representatives.
Prepare, file, and submit required reports.
Inspect posts as scheduled and outline tasks and responsibilities with subordinates.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.
Maintain schedule assignments and communicate incidents and other relevant information through logs and reports.