Security Site Supervisor

Securitas Security Services•Glasgow, KY

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client sites. The supervisor ensures post orders and established rounds are followed, required reports are submitted, posts are adequately covered, and security requirements are met. The position includes training and mentoring staff, managing performance and discipline, coordinating with company management, and maintaining professional relationships with client representatives. The supervisor may also perform Security Officer duties as needed. The role requires strong conflict resolution and de-escalation skills, sound judgment during emergencies and critical incidents, consistent enforcement of policies and procedures, attention to safety and regulatory compliance, and professional written and verbal communication. Candidates must maintain a professional appearance and demeanor, demonstrate integrity and dependability, and remain composed under pressure. Flexible scheduling, including nights, weekends, and holidays, may be required.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Strong conflict resolution and de-escalation skills.
Ability to supervise, train, mentor, positively direct, and motivate security personnel.
Ability to enforce policies and procedures consistently, manage shift coverage, and ensure officers follow post orders and company policies.
Strong written and verbal communication skills; ability to communicate professionally with clients, employees, and management.
Professional appearance and demeanor; strong observational skills and attention to detail; integrity, dependability, and composure under pressure.
Knowledge of security operations, particularly patrol, inspection, and response services, and of supervisory practices and procedures.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions; track and maintain schedule assignments; adapt to different sites and changing post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills and a courteous telephone manner.
Strong customer service, results orientation, and interpersonal skills, including the ability to interact effectively with clients at various social levels and across diverse cultures.
Ability to work flexible schedules, including nights, weekends, and holidays.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use keyboards, computers, and controls.
Ability to see, hear, speak, and write clearly for communication, observation, reporting, and directing others.
Ability to meet physical demands including frequent sitting, standing, and walking; occasional stair and incline climbing and travel over uneven terrain; occasional reaching, stooping, kneeling, crouching, and crawling; frequent lifting or moving up to 10 pounds and occasional lifting or moving up to 25 pounds.
Ability to use a vehicle regularly for job duties and, on occasion, perform stressful physical activity; may need to work in inclement weather or use protective gear.

Nice To Haves

At least 2 years of experience in retail is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client posts; ensure post orders are followed, rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations; respond to emergencies and critical incidents.
Coach and discipline personnel as appropriate, meet with employees, and document coaching and disciplinary actions.
Train Security Officers and other personnel, including reviewing post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports; review and approve incident reports for accuracy and completeness.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide quality customer service.
Carry out applicable supervisory duties, including interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and making hiring and termination recommendations.
Maintain compliance with safety standards, regulatory requirements, company policies, and applicable laws.
May perform Security Officer duties in accordance with post orders and company policy.