Security Site Supervisor

Allied Universal•Menlo Park, CA

About The Position

Allied Universal Services is seeking a Security Site Supervisor to supervise and coordinate quality services during an assigned shift at a customer site. The supervisor serves as a liaison among site leadership, the Account Manager or Field Operations Manager, and security officers. They supervise assigned staff and provide coaching, recognition, and discipline within approved empowerment limits. The role enforces contract standards and company policies, administers site-specific safety programs, handles routine and crisis situations, and uses scheduling and billing software to produce and interpret reports. The position is scheduled Monday through Friday, 0445–1315, at $36.90 per hour. The employee must successfully complete a background investigation and a post-offer/pre-employment drug and alcohol test; a driving-record check may also be required.

Requirements

High school diploma or equivalent.
At least 21 years of age.
Effective written and oral communication and interpersonal skills, including the ability to interact professionally with all levels of personnel and the public.
Ability to use initiative and independent judgment within established guidelines.
Ability to prepare written reports and logs in neat, legible handwriting.
Ability to read and understand operating procedures and instructions.
Intermediate computer skills to use wireless technology at client-specific sites.
Exceptional customer service and communication skills.
For driving positions: valid driver’s license, at least one year of driving experience, a clean driving record under the stated company standards, required minimum insurance, and ability to operate a vehicle safely.
Successful completion of a background investigation and post-offer/pre-employment drug and alcohol test; a driver’s record check may be required.
Ability to work in cold, rainy, snowy, or hot conditions; occasionally lift or carry up to 40 pounds; occasionally climb stairs, ramps, or ladders; and stand or walk on various surfaces for extended periods.

Responsibilities

Supervise and coordinate quality services on an assigned shift at a customer site.
Act as a liaison between site leadership, the Account Manager or Field Operations Manager, and security officers.
Supervise staff on the assigned shift, providing coaching, recognition, and discipline within approved empowerment limits.
Enforce contract standards.
Administer site safety programs addressing site-specific hazards for security officers, including vehicle and driving safety as appropriate.
Participate in unemployment hearings as needed.
Use scheduling and billing software and produce, interpret, and act on reports to support effective business management.
Enforce Allied Universal policies described in handbooks and executive memos.
Handle common and crisis situations at the client site calmly and efficiently.
Prepare written reports and logs.