Security Site Supervisor

Securitas Security Services•Lansing, MI

21h

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other assigned personnel at one or more client sites. The supervisor ensures post orders are followed, scheduled rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The position includes coaching, disciplining, and training staff; reviewing assignments and post orders; assisting with payroll and personnel information; ensuring adequate post coverage; inspecting posts; and preparing and submitting reports. The supervisor meets with client representatives to confirm security requirements are met and to provide customer service. Depending on assignment, the supervisor may perform Security Officer duties. The role pays $27.00 per hour and is scheduled Monday through Friday, 8 p.m. to 4 a.m.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to learn and operate security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer service and results orientation, interpersonal skills, and ability to interact effectively with clients across social levels and cultures.
Courteous telephone manner.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to applicable licensing requirements.
Ability to maintain composure under pressure, handle multiple tasks concurrently, and direct and discipline staff positively.
Ability to use a keyboard, basic computer functions, and operating controls.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Ability to perform frequent sitting, standing, and walking for extended periods, potentially including climbing stairs and walking on inclines or uneven terrain.
Ability to occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
Close and distance vision and ability to adjust focus.
Regular use of a vehicle to perform duties.
May be exposed to stressful and physical activity, inclement weather, protective gear requirements, and sensitive or confidential information.

Nice To Haves

Truck gate experience preferred.
At least two years of retail experience preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client posts.
Ensure post orders are followed, rounds are completed, and required reports are filed; notify appropriate authorities and clients during emergencies.
Coach and discipline personnel, meet with employees, and document coaching and disciplinary actions.
Train Security Officers and other personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information.
Coordinate with company management or designated representatives to ensure adequate coverage of all posts and positions.
Prepare, file, and submit reports as required.
Inspect posts as scheduled and outline tasks and responsibilities to subordinates.
Meet with client representatives to confirm security requirements are met and provide quality customer service.
Perform assigned supervisory duties, which may include interviewing, orienting, training, planning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints and problems, and making hiring and termination recommendations.
Perform Security Officer duties in accordance with post orders and company policy when required.