Security Shift Supervisor
About The Position
Responsible for the efficient operation of the Security Department on assigned shift, in accordance with the company's established policies, procedures and controls. This role involves acting as a representative of the company, interacting with customers and employees, implementing and training on departmental procedures, patrolling the property to identify hazards, and acting as a backup to Security Officers. The position also requires updating procedure manuals, maintaining documentation and statistical reports, and ensuring a high level of customer service. The supervisor will attend departmental meetings, maintain accurate records, and ensure consistent attendance. This role carries significant accountability for departmental records and reports.
Requirements
- Bachelor's degree from a four-year college or university, or four to six years related experience, or an equivalent combination of college and experience.
- Minimum of two years experience in law enforcement or gaming security required.
- Excellent communication skills required.
- Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or Employees of the company.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Responsibilities
- Acts as a representative of the company, interacting with customers and Employees in a courteous, professional manner.
- Implements departmental and company procedures, then trains, schedules, supervises and evaluates on Security Officers on assigned shift.
- Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of customers, Employees and the entire facility.
- Acts as a back up to Security Officers on assigned shift, and assumes their duties when necessary.
- Updates procedure manuals, and is responsible for the documentation of all information and the maintenance of all statistical reports.
- Maintains a working knowledge of the Company's facilities, as well as special events on property, in order to advise customers and fellow Employees of same, whenever possible.
- Assists in the daily operations of the Security Department.
- Make suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
- Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
- Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
- Responsible for maintaining a consistent, regular attendance record.
- Supervises all Security Officers on assigned shift.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
