Security Shift Supervisor

Securitas • Elkridge, MD

8d • Onsite

About The Position

This role serves as the primary point of contact for all security activity, overseeing security staff, conducting regular audits/inspections, serving as an escalation point, coordinating and directing security efforts, and providing customer support. The supervisor will coach and discipline personnel, train Security Officers, ensure adequate post coverage, and prepare various reports. They will also inspect posts, meet with client representatives to ensure security requirements are met and provide quality customer service. Supervisory duties may include interviewing, orienting, training, planning, assigning, directing work, coaching, appraising performance, rewarding, disciplining, addressing complaints, resolving problems, and making hiring and termination recommendations. The supervisor may also perform the duties of a Security Officer.

Requirements

• Must have a full and valid driver's license.
• Must have excellent computer skills.
• Must be comfortable working in a fast-paced environment.
• More than 2 years of security experience.
• High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience.
• Minimum 2 years of experience in retail preferred.
• May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol, inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.

Nice To Haves

• Minimum 2 years of experience in retail preferred.

Responsibilities

• Serve as the primary point of contact for all security activity.
• Oversee security staff, conducting regular audits/inspections.
• Serve as an escalation point for security issues.
• Coordinate and direct security efforts.
• Provide customer support to clients and staff.
• Coach and discipline security personnel as appropriate.
• Train Security Officers and other company personnel.
• Ensure adequate coverage of all posts and positions.
• Prepare, file, and submit various reports as required.
• Inspect posts and meet with subordinates to outline tasks and responsibilities.
• Meet with client representatives to provide assurance that all security requirements are being met and to provide quality customer service.
• Perform supervisory duties including interviewing, orienting, training, planning, assigning, directing work, coaching, appraising performance, rewarding, disciplining, addressing complaints, resolving problems, and making hiring and termination recommendations.
• May perform the duties of a Security Officer.

Benefits

• Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED