Security Shift Supervisor - Unarmed

Allied Universal • Lakeland, FL

1d • Onsite

About The Position

Allied Universal is hiring an Unarmed Access Control Officer Shift Supervisor to supervise and coordinate the delivery of quality security services during an assigned shift at a customer site. The supervisor serves as a liaison among the site supervisor, Account Manager or Field Operations Manager, and professional security officers. Responsibilities include supervising staff on the assigned shift and providing coaching, recognition, and discipline within the approved empowerment range. The role involves access control, foot patrol, customer service, report writing, and responding calmly and efficiently to routine and crisis situations. The position pays $21.07 per hour and is full-time, with 24-hour coverage and first-, second-, or third-shift positions available as needed.

Requirements

• Be at least 18 years of age.
• Have a high school diploma or equivalent, or five years of verifiable experience.
• Have effective written and oral communication and interpersonal skills, including the ability to deal professionally with personnel at all levels and the general public.
• Be able to use initiative and independent judgment within established guidelines.
• Be able to frequently prepare written reports and logs in neat, legible handwriting.
• Be able to read and understand operating procedures and instructions.
• Meet any applicable state or local licensing requirements, which may be required before employment.
• For driving positions, have a valid driver's license, at least one year of driving experience, a clean driving record under the stated criteria, the minimum insurance required by company policy, and the ability to safely operate a vehicle.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test; a driver's record check may also be required.
• Have intermediate computer skills to use wireless technology at client-specific sites.
• Be able to handle common and crisis situations calmly and efficiently.
• Have access-control familiarity, basic computer skills, report-writing proficiency, and customer-service skills.
• Be reliable, self-motivated, results-driven, punctual, adaptable, a problem solver, and a team player; be willing to go above and beyond and pick up shifts.
• Have own transportation.
• Be able to stand or walk for extended periods and lift up to 20 pounds.

Responsibilities

• Supervise and coordinate the delivery of quality services during an assigned shift at a customer site.
• Act as a liaison between the site supervisor, Account Manager or Field Operations Manager, and professional security officers.
• Supervise staff on the assigned shift, providing coaching, recognition, and discipline within the approved empowerment range.
• Perform access control and foot patrol duties.
• Prepare written reports and logs.
• Handle common and crisis situations at the client site calmly and efficiently.
• Provide exceptional customer service and communicate effectively.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED