SECURITY SHIFT SUPERVISOR

Resorts Casino Hotel•Atlantic City, NJ

10d

About The Position

The Security Shift Supervisor directs and supervises Security Officers and security operations in assigned areas, ensuring compliance with company policies, the Casino Control Act, Casino Regulations, DGE regulations, and Internal Controls. The role helps protect the assets and safety of patrons, employees, and the Company; coordinates security activities; and supports the efficient operation of the Security Department, including investigations and the Security Command Center. In the absence of a Shift Manager, the supervisor performs Security Manager on Duty functions. The position includes conducting investigations, preparing reports, reviewing and copying CCTV footage for evidence, controlling restricted keys, coordinating with law enforcement, and detaining people involved in illegal activity. The supervisor also schedules and trains staff, documents training, conducts performance evaluations, and ensures officers are properly uniformed and informed of policy changes and special events. The role requires maintaining confidentiality, promoting positive public relations, attending mandatory meetings, and testifying or providing depositions when needed.

Requirements

College degree; additional experience may be substituted for the degree.
Strong computer skills.
At least one year of Security management experience in a high-volume casino complex environment, or related supervisory or managerial experience in a similar field.
Valid New Jersey Driver’s License, excellent driving record, and ability to operate a motor vehicle.
Ability to perform the essential functions of the position, with or without reasonable accommodations.

Responsibilities

Direct Security Officers in assigned zones in accordance with company policies, applicable laws and regulations, and Internal Controls.
Protect and safeguard the assets and safety of patrons, employees, and the Company.
Schedule and coordinate security activities and supervise Security staff.
Conduct assigned inquiries and investigations into alleged wrongful conduct or misconduct.
Prepare clear and precise incident and investigation reports.
Review CCTV video and copy data for evidence as assigned.
Delegate duties and ensure security posts and rovers are properly uniformed and aware of daily policy changes and special events.
Testify in court or provide depositions concerning incidents.
Attend mandatory meetings and control restricted keys.
Coordinate activities with local and state law enforcement officials.
Conduct performance evaluations of Security Officers.
Train Security Officers on applicable laws and regulations, emergency procedures, department procedures, and company policies; maintain related training documentation.
Perform Security Manager on Duty functions in the absence of a Shift Manager.
Assist the Shift Manager with the overall operation of the Security Department, including investigations and the Security Command Center.
Implement systems to ensure compliance with the Casino Control Act, DGE rules and regulations, and Internal Controls.
Identify and control risks and threats to company assets and the safety of patrons and employees.
Detain persons involved in illegal activities, conduct investigations, and work with law enforcement to resolve incidents.
Maintain the confidentiality of company and departmental incidents, actions, data, and cases.
Promote positive public relations.
Perform other related and compatible duties as assigned.