Security Shift Supervisor

Delaware Park Casino & Racing•Wilmington, DE

12d

About The Position

The Security Shift Supervisor oversees security operations in an assigned area and directly supervises, evaluates, and trains officers. The role reviews and approves officers’ reports and investigative reports, and supervises or conducts investigations as requested. The supervisor monitors guest behavior, responds to unruly guests and guest or team member concerns, and maintains positive relationships with guests, team members, and related departments. The position requires knowledge of applicable safety regulations, company and departmental policies and procedures, and fire and safety equipment to assist Fire Command staff during emergencies. The supervisor monitors payroll and attendance during the assigned shift, documents staff coaching and discipline, and handles sensitive documentation and information with discretion and confidentiality. The role also supports an entertaining environment and the flawless delivery of service excellence while communicating effectively and maintaining professionalism.

Requirements

One to three years of security experience; gaming security is preferred.
Must be able to complete and maintain the background check and licensing process required by the Delaware Lottery.
Valid driver’s license.
Knowledge of computer software, including Microsoft Word and Excel.
Ability to work independently with minimal supervision.
Ability to maintain discretion and confidentiality when handling sensitive information.
Ability to meet company and departmental uniform, appearance, and hygiene standards.
Ability to speak, read, write, and understand English sufficiently to communicate with guests, team members, emergency responders, and law enforcement personnel.
Ability to work in a fast-paced environment and communicate effectively with guests, coworkers, and management.
Ability to handle guest-related situations.

Nice To Haves

Gaming security experience.

Responsibilities

Oversee all security operations in the assigned area.
Review and approve reports submitted by uniformed officers and investigative reports.
Directly supervise, evaluate, and train officers.
Supervise and conduct investigations as requested.
Adhere to company and departmental policies and procedures and apply knowledge of local, state, and federal safety regulations.
Resolve guest and team member complaints and concerns professionally, with efficient follow-up.
Handle documentation and information, including team member files and guest information or reports, with discretion and confidentiality.
Recommend and document staff coaching and discipline using appropriate paperwork.
Monitor departmental payroll and attendance during the assigned shift.
Establish and maintain effective working relationships with related departments.
Use knowledge of fire and safety equipment to assist Fire Command staff in emergencies.
Monitor guest behavior and take necessary action regarding unruly guests.
Communicate in writing and verbally to promote positive guest and team member relations.
Relay guest compliments and complaints to department management.
Create and support a fun-filled, entertaining, and exciting environment focused on service excellence.
Perform other duties as assigned.