Security Shift Supervisor - Research Facility

Allied Universal•Shoreview, MN

About The Position

The Shift Supervisor SOC Operator monitors, analyzes, documents, and responds to security and operational events across multiple locations in a 24/7 operations environment. The role uses security technology platforms and requires strong critical thinking, communication, situational awareness, multitasking, and incident-management skills. The listed schedule is Monday through Friday, 3:00 PM to 11:00 PM, for 40 hours per week. The position is offered at $27.81 per hour, paid weekly, and includes medical, dental, vision, 401(k), and life insurance benefits.

Requirements

At least one year of security experience, or prior law enforcement or military experience.
Valid driver's license and at least one year of driving history.
Strong critical-thinking, communication, incident-management, situational-awareness, multitasking, and decision-making skills.
Ability to prioritize multiple incidents and tasks simultaneously.
Ability to work independently with exceptional attention to detail.
Strong written and verbal communication skills.

Nice To Haves

Experience working in a Security Operations Center (SOC/RSOC) environment.
Experience with access control, video management, incident management, and mass notification systems.
ServiceNow experience.
Proficiency with Microsoft Office applications and security technology platforms.

Responsibilities

Operate and manage the S2 NetBox Access Control System, including generating reports, responding to alarms, investigating activity, and navigating system partitions.
Use the Milestone Video Management System to review and monitor video and collect evidence for investigations and security incidents across a network of more than 1,000 cameras.
Manage and respond to incidents through ticketing systems, ensuring timely, accurate documentation and closure.
Create, distribute, and manage emergency and operational communications using mass notification platforms.
Administer the Traka Key Management System, including creating profiles, assigning access levels, and maintaining key accountability.
Generate and maintain incident reports and asset information using Fusion/Salesforce platforms.
Monitor intelligence feeds through Dataminr, evaluate emerging threats, and escalate incidents according to established procedures.
Maintain detailed incident documentation and communicate promptly with internal stakeholders and client personnel.