Security Service Technician
About The Position
Johnson Controls is hiring a Security Service Technician to troubleshoot, service, inspect, and repair intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers. The technician serves as a customer advisor, clearly explaining findings and next steps while working to restore system functionality and deliver responsive, high-quality service. The role owns service outcomes from initial diagnosis through resolution, using safe and disciplined troubleshooting and testing practices. It also involves coordinating with other technicians, dispatch, customers, and outside agencies; documenting work; and recommending solutions that can improve system performance and facility efficiency.
Requirements
- At least 1 year of experience in the low-voltage or security industry.
- Strong general knowledge of major security manufacturer platforms, including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, or similar systems.
- Experience servicing and troubleshooting intrusion, IP CCTV, access control, and fire alarm systems in commercial environments.
- Strong verbal communication skills and ability to explain service findings and next steps clearly.
- Valid driver’s license with an excellent driving record.
- Ability to pass thorough background and identity checks.
- High school diploma or GED.
Nice To Haves
- Ability to read blueprints and schematic drawings.
- Ability to operate hand and power tools.
- Ability to unload a ladder from a fleet vehicle and climb ladders as needed.
- Ability to operate a fleet vehicle safely at all times.
- Excellent customer service skills and comfort discussing recommendations and service options.
Responsibilities
- Locate and diagnose problems with damaged equipment, wiring, or system components.
- Readjust, repair, or replace inoperative equipment and test systems to confirm proper operation.
- Repair and inspect intrusion detection, IP CCTV, access control, and fire alarm systems.
- Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
- Test system operation with the customer monitoring center to establish service connectivity.
- Complete forms, service notes, and customer paperwork accurately and on time.
- Coordinate inspections and installations with police, fire departments, or other appropriate agencies when needed.
- Provide recommendations, solutions, and quotes to help customers improve system performance and facility efficiency.
- Explain findings, set expectations, and help customers remove barriers to system restoration.
- Collaborate with technicians, dispatch, and outside agencies to complete work efficiently and professionally.
Benefits
- Benefits are provided through a local labor union aligned with a collective bargaining agreement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
