Security Service Technician

Wittenbach Business Systems • Ft. Lauderdale, FL

3d

About The Position

Wittenbach’s Service Technician travels daily to customer sites within a designated territory to perform routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment. The role helps minimize downtime by ensuring equipment functions properly and addressing problems promptly. Technicians may interact with customers or their designated contacts to support customer satisfaction. The position requires driving between sites and may involve using power tools and climbing ladders.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and acceptable driving record.
• Proficiency with computer software applications, including Android apps for timecards, expenses, and inventory control management.
• Ability to troubleshoot and diagnose technical issues and disassemble and repair assemblies.
• Understanding of how to input settings and configure equipment.
• Ability to communicate effectively with customers, orally and in writing.
• Must pass drug, driving, and criminal background checks before employment.
• Ability to meet the stated physical, coordination, visual, communication, memory, and driving demands of the role.

Nice To Haves

• Associate degree in Electronics or equivalent military or trade school education.
• NICET Certification in Fire Alarms.
• Knowledge of training principles and ability to apply them to on-the-job training.
• Military veterans are encouraged to apply.

Responsibilities

• Travel daily to customer sites within a designated territory.
• Perform routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment.
• Troubleshoot and diagnose technical issues, and disassemble and repair assemblies.
• Input settings and configure equipment.
• Provide feedback on product performance and issues.
• Interact with customers or their designated contacts to support customer satisfaction.
• Use computer applications, including Android apps, for timecards, expenses, and inventory control management.
• Drive between sites to provide technical support.

Benefits

• Medical, dental, and vision coverage.
• Identity theft protection and voluntary life insurance.
• Paid time off starting at up to 120 hours after 30 days of employment.
• Paid holidays, including the employee’s birthday.
• Employee Assistance Program and Employee Assistance Fund.
• 401(k) retirement plan with employer match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employer-paid life insurance, short-term disability, and long-term disability.
• Paid training opportunities and Education Assistance Program.
• Employee referral bonus of up to $5,000.
• Company vehicle and fleet card.
• Eligible for overtime pay in accordance with Department of Labor regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED