Security Service Technician

Johnson Controls•Billings, MT

7d•$30 - $41

About The Position

Johnson Controls is seeking a Security Service Technician to troubleshoot, service, and repair commercial security systems. The technician addresses customer concerns, communicates system status, and processes inspections. Systems and equipment serviced include burglar and fire alarms, CCTV, card access, and other security equipment. The position is equipped with the tools and equipment needed to work independently from a remote location and focuses on delivering customer service, resolving service issues, and providing solutions at the time of service. The technician locates problems with damaged equipment or wiring, readjusts, repairs, or replaces inoperative equipment, tests systems, and prepares trouble-order forms for temporary repairs. The role also coordinates inspections or installations with police, fire departments, or other agencies. Technicians provide recommendations, solutions, and quotes to help facilities operate efficiently, including identifying upselling opportunities.

Requirements

High school diploma or equivalent.
Valid Montana license or certification required to work on alarm/fire systems.
Minimum 3–4 years of experience installing and inspecting or repairing Tyco Integrated Security or a comparable product line.
Experience with card access, CCTV, and IP cameras.
HIRSCH Certificate.
Excellent communication skills.
Electrical/electronic background.
Valid driver's license.

Nice To Haves

Fire alarm experience.
Some college.
NICET II or greater.

Responsibilities

Troubleshoot commercial security systems and address customer concerns.
Advise customers and the customer care center about system status and process inspections.
Repair or replace burglar alarms, fire alarms, CCTV systems, card access systems, and other security equipment.
Locate trouble with damaged equipment or wiring; readjust, repair, or replace inoperative equipment and test it for operation.
Prepare trouble-order forms to report temporary repairs.
Coordinate inspections and installations with police, fire departments, or other appropriate agencies.
Provide recommendations, solutions, and quotes to support customer needs and improve facility efficiency.
Identify upselling opportunities and provide solutions at the time of service.