Security Service Technician
About The Position
Wittenbach is a provider of cash automation and security solutions for financial institutions, with service professionals across its service area. A Service Technician travels daily to customer sites within a designated territory to perform routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment. The role aims to minimize equipment downtime, ensure products function properly, and address problems promptly. Technicians may interact daily with customers or their designated contacts to support customer satisfaction.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and acceptable driving record.
- Proficiency with computer software applications, including Android apps for timecards, expenses, and inventory control management.
- Ability to troubleshoot and diagnose technical issues and disassemble and repair assemblies.
- Understanding of how to input settings and configure equipment.
- Ability to provide feedback on product performance or issues.
- Ability to understand and apply training principles in on-the-job training.
- Must pass drug, driving, and criminal background checks before employment.
- Ability to meet the stated physical, communication, cognitive, and driving demands of the position, including lifting, manipulating small objects, using power tools, climbing ladders, and driving between sites.
Nice To Haves
- Associate degree in Electronics, or equivalent military or trade school education.
- NICET Certification in Fire Alarms.
- Military veterans are encouraged to apply.
Responsibilities
- Travel daily to customer sites within an assigned territory.
- Perform routine maintenance and repairs on cash automation products, ATMs and ITMs, conventional bank equipment, and electronic security equipment.
- Troubleshoot and diagnose technical issues, and disassemble and repair assemblies.
- Input settings and configure equipment.
- Provide feedback on product performance and issues.
- Interact with customers or their designated contacts to help ensure satisfaction with services.
- Use computer applications, including Android apps, for timecards, expenses, and inventory control management.
- Provide technical support while driving between customer sites.
Benefits
- Medical, dental, and vision coverage.
- Identity theft protection and voluntary life insurance.
- Generous paid time off, starting at up to 120 hours after 30 days of employment.
- Paid holidays, including the employee’s birthday.
- Employee Assistance Program and Employee Assistance Fund.
- 401(k) retirement plan with employer match.
- Flexible Spending Accounts and Health Savings Accounts.
- Employer-paid life insurance, short-term disability, and long-term disability.
- Paid training opportunities and Education Assistance Program.
- Referral bonus of up to $5,000.
- Company vehicle and fleet card.
- Eligible for overtime pay in accordance with Department of Labor regulations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
