Service Technician - Security

Prime Communications Inc • Elkhorn, NE

1d

About The Position

The Service Technician provides professional customer support while troubleshooting and resolving electronic security system issues. The role requires knowledge of relay logic circuits, access control, video surveillance, and intrusion systems, as well as strong customer service and problem-solving skills. The technician performs system maintenance, diagnostics, and repairs to help ensure reliable operation of security technologies.

Requirements

• Service-oriented background or experience.
• High school diploma or equivalent.
• Familiarity with appropriate hand tools, power tools, and meters.
• Strong organizational skills.
• Exceptional customer service skills.
• At least 3 years of security experience.
• At least 2 years of low-voltage experience.
• Valid driver's license.
• Ability to read, write, and understand English.

Nice To Haves

• Vocational, technical, or business school background is strongly preferred.
• At least 2 years in a previous service technician role.
• At least 2 years of experience with access control, network device installation, and camera installation.

Responsibilities

• Diagnose and solve problems.
• Troubleshoot low-voltage electric door hardware.
• Independently install and troubleshoot video surveillance systems, including cameras, software, switches, patch panels, and associated devices.
• Independently install and troubleshoot intrusion alarm wiring, control panels, and associated devices.
• Independently perform scheduled preventative maintenance on access control, IP video, and intrusion alarm systems.
• Program access control, IP video surveillance, and intrusion alarm systems under supervision.
• Ensure departmental daily records are maintained and accurate.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED