SECURITY REPORT WRITER

Caesars Entertainment•New Orleans, LA

16h•Onsite

About The Position

The Security Report Writer protects company assets and helps provide a safe environment for employees and guests. The role responds to security incidents involving guests and team members, completes required paperwork, and gathers detailed facts and personal information from involved parties and witnesses without drawing conclusions. The Report Writer also provides guest service between incidents and performs other duties as assigned by Security Leaders. The position handles initial investigations for Risk Management and gathers facts about incidents such as lost or stolen items, injuries, and disputes. It requires the ability to represent the casino appropriately, respond accurately to situations, maintain a professional appearance, follow attendance guidelines and company and department policies, and serve as a role model for Security personnel. Report Writers need working knowledge of Bike Patrol, Door Officer, Hotel Security Officer, and Security Officer positions. Candidates should have strong investigation and writing skills; the ability to gather facts, think critically, use good judgment, and coordinate with other departments to resolve potential service failures; and the ability to maintain highly confidential information. The role requires flexibility, calmness under pressure, and the physical ability to move throughout the casino and perform the listed duties. A Louisiana Gaming License is required or must be obtainable. The gaming permit is a Non-Key License.

Requirements

Must be at least 21 years of age to work in a casino.
High school diploma or GED required.
Excellent investigation and writing skills; ability to gather facts, process information through critical thinking, and use good judgment.
Attention to detail and ability to remain calm under demanding situations.
Good oral and written communication skills and working knowledge of computer programs.
Must read, write, speak, and understand English.
Strong analytical, interpersonal, and communication skills.
Ability to stand and walk for long periods regardless of weather conditions.
Ability to maintain extremely confidential information.
General familiarity with investigative procedures.
Ability to work in a fast-paced environment and a flexible schedule, with changes in assignments and priorities according to company needs.
Ability to work independently and as part of a team.
Must be able to obtain or possess a Louisiana Gaming License.
Must be able to maneuver to all areas of the casino.
Must be able to lift and carry up to 25 pounds; bend, reach, kneel, twist, and grip items at an assigned desk area.
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and run on level surfaces and up and down stairs.
Must be able to see and remember specific details of incidents and persons, work at a fast pace and in stressful situations, and respond to visual and aural cues.
Must present a well-groomed appearance.
Must be able to work any day of the week.

Nice To Haves

Previous public relations or security experience is desirable.

Responsibilities

Protect company assets and help maintain a safe environment for employees and guests.
Respond to security incidents involving guests and team members on property.
Complete incident paperwork and gather detailed facts and personal information from involved parties and witnesses without drawing conclusions.
Provide guest service between incidents and perform other duties as assigned by Security Leaders.
Handle initial investigations for the Risk Management department.
Gather facts about incidents, including lost or stolen items, injuries, and disputes.
Represent the casino appropriately and provide accurate responses when situations occur.
Maintain a well-groomed, professional appearance and demeanor.
Meet attendance guidelines and follow company and department policies and procedures.
Model compliance with departmental policies and procedures for Security personnel.
Maintain working knowledge of Bike Patrol, Door Officer, Hotel Security Officer, and Security Officer positions.
Facilitate resolution of potential service failures through personal action and coordination with other departments.