Security Project Manager

GardaWorld • Charlotte, NC

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About The Position

GardaWorld is hiring a Security Project Manager in Charlotte, NC, to maintain strong performance at a key client account and support the success of the client’s security program. The role manages client issues and emergencies, communicates with key contacts and local branch teams, builds principal-account relationships, maintains contracted KPIs, and guides customers through integration projects, contracts, RFPs, and onboarding. It also involves delivering client-focused presentations and improving security services for long-term success.

The Security Project Manager oversees operational, compliance, billing, data, and financial activities. This includes updating CRM and ERP databases, reviewing Master Services Agreement (MSA) compliance, developing and evaluating security and crisis management plans, managing billing and overdue-payment follow-up, and keeping client and account summary forms current. The role analyzes data, prepares reports, collaborates on pricing estimates, and applies financial forecasting and margin analysis. It also produces client communications, instructional materials, and operating guidelines. The position is based in Charlotte, North Carolina, and offers a stated salary of $76,000 per year.

Requirements

• At least 3 years of management experience; security-industry experience is preferred.
• Ability to pass an extensive screening process.
• Proven ability to build client relationships.
• Professional, self-driven, and skilled in Microsoft Office and CRM software.
• Strategic thinking and financial planning skills.
• Experience managing projects and remaining calm under pressure.
• Honest and ethical conduct aligned with company values.
• Ability to write reports, client communications, and instructional materials.
• Excellent written and verbal communication, customer service, and project management skills.

Nice To Haves

• Event or large-venue security experience is strongly preferred.
• Management experience in the security industry is preferred.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld branch teams.
• Build and maintain strong relationships with principal accounts.
• Improve clients’ security programs for long-term success and meet contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases, including CRM and ERP systems.
• Review Master Services Agreement (MSA) compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and follow-ups on overdue payments.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Collaborate with the local branch and executive sponsor to provide pricing estimates.
• Write reports, client communications, instructional materials, and operating guidelines.
• Apply financial forecasting and margin analysis expertise.

Benefits

• Medical, dental, and vision insurance plans.
• 401(k) with employer matching contributions.
• Paid time off (PTO).
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed