Security Project Manager

GardaWorld • Charlotte, NC

2d

About The Position

GardaWorld is hiring a Security Project Manager in Charlotte, North Carolina, to oversee performance at a key client account and help improve the client’s security services. The position manages client issues and relationships, supports security projects and onboarding, and works with local branch teams and client contacts. It also includes operational and compliance oversight, billing and financial analysis, database maintenance, reporting, and presentations. The role is expected to maintain contracted KPIs and deliver security services that meet or exceed client expectations.

Requirements

• At least 3 years of management experience; security industry experience is preferred.
• Ability to pass an extensive screening process.
• Proven ability to build client relationships.
• Professional, self-driven approach.
• Skilled in Microsoft Office and CRM software.
• Strategic thinking and financial planning skills.
• Experience managing projects and remaining calm under pressure.
• Honest and ethical conduct aligned with company values.
• Skill in writing reports, client communications, and instructional materials.
• Excellent written and verbal communication, customer service, and project management skills.

Nice To Haves

• Event or large-venue security experience is strongly preferred.
• Management experience in the security industry is preferred.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld branch teams.
• Build and maintain relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases, including CRM and ERP systems.
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and follow-ups on overdue payments.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Collaborate with the local branch and executive sponsor to provide pricing estimates.
• Write reports, client communications, instructional materials, and operating guidelines.
• Apply financial forecasting and margin analysis expertise.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer matching contributions
• Paid time off
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed