Security Operations Manager
About The Position
The Security Operations Manager is an experienced leader responsible for providing strategic leadership, operational oversight, and continuous enhancement of the firm’s physical security and GSOC capabilities. This critical role, which reports directly to the Head of Global Corporate Security, ensures the effective delivery of global monitoring, incident response, intelligence coordination, and security operations in support of enterprise risk management, business continuity, and employee safety priorities. This individual will manage physical security operations across the firm’s global footprint, partnering closely with Global Real Estate and Facilities, IT, HR, Legal & Compliance, InfoSec & Cyber Defense, and Operational Resilience, among other teams. The individual will also build strong relationships with landlord management, security service providers, and law enforcement communities to strengthen the firm’s security posture.
Requirements
- 5+ years of progressive experience in security operations, GSOCs, command center management, incident response, protective services, emergency management, military, law enforcement, or a related field.
- 3+ years managing a team of corporate security or GSOC professionals.
- Experience and comfort managing security programs for a global company and interfacing with senior leaders across different countries, time zones and cultures.
- Bachelor’s degree is required, preferably in Security Management, Criminal Justice, National Security, Risk Management, Emergency Management, Business Administration or a related field.
- Strong experience managing guard forces, drafting SOPs/post orders, and ensuring compliance with operational standards.
- Experience coordinating event security and working with venue managers or building management.
- Deep knowledge of access control (Lenel, Avigilon or similar) and CCTV (Milestone, Verkada or similar) technology.
- Experience with other security tools such threat intelligence, mass notification and case management systems.
- Demonstrated experience conducting site surveys and risk assessments.
- Excellent communication and presentation skills; confidence speaking to leadership.
- Proven experience managing vendors, schedules, budgets, and operational workflows.
- Strong judgment, analytical thinking, problem-solving, attention to detail, and ability to make timely decisions in dynamic operational environments.
- Excellent written, verbal, and executive-level communication skills, including concise reporting, stakeholder briefings, and professional communication during critical incidents.
Nice To Haves
- Master’s degree in security management, Criminal Justice, National Security, Risk Management, Emergency Management, Business Administration or a related field.
- Experience collaborating with corporate real estate or facilities teams on a regular basis.
- CPP, PSP, CFE, CFI, or equivalent physical security or investigative credentials.
- Work or academic experience in geopolitical analysis, specifically as it relates to trend forecasting and security assessments.
- International work experience in support of security initiatives in either the private or public sector.
Responsibilities
- Lead and optimize GSOC operations to deliver intelligence-led, risk-based security services that protect Wellington’s people, assets, operations, and reputation.
- Develop operational roadmaps and frameworks aligned to enterprise risk, crisis management, travel security, and business continuity priorities.
- Standardize SOPs, playbooks, KPIs, SLAs, escalation protocols, and process controls across GSOC operations.
- Oversee 24/7 monitoring, incident triage, escalation, mass notification support, traveler accountability, and response coordination.
- Use data, after-action reviews, root-cause analysis, and lessons learned to refine processes and improve response effectiveness.
- Build and coach a high-performing GSOC team grounded in ownership, sound judgment, communication and accountability.
- Partner closely with counterparts across the firm to effectively respond to incidents and drive improvements in physical security operations.
- Design event security plans and oversee security for major firm events, working closely with Events, Marketing and Executive Management.
- Coordinate security measures as needed for executives and senior leaders both locally and while traveling.
Benefits
- retirement plan
- health and wellbeing
- dental
- vision
- pharmacy coverage
- health savings account
- flexible spending accounts
- commuter program
- employee assistance program
- life and disability insurance
- adoption assistance
- back-up childcare
- tuition/CFA reimbursement
- paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
