Security Operations Center Technician - General Services

City and County of Denver • Denver, CO

6d • $27 - $40 • Onsite

About The Position

The Security Operations Center Technician performs essential operations center work for the City and County of Denver. The role answers and directs urgent calls through phone, text, and other communication methods; supports 16 city-owned facilities; documents post checks; and logs urgent and emergency activity. The Technician serves as a first line of safety for city agencies.

The position is based on-site at the Wellington Webb Building five days per week. Available Monday-through-Friday shifts are 7:30 AM–4:00 PM and 11:30 PM–8:00 AM.

Requirements

• High school graduation or a GED, HiSET, or TASC Certificate.
• Five years of technical or administrative experience performing standard research and evaluation, case management, and/or implementing work processes. One year of appropriate type and level of education may substitute for each year of required experience.
• Critical decision-making skills.
• High-volume communication skills.
• Situational awareness.
• Alarm and incident assessment skills.
• Technical proficiency.
• Understanding of processes and policies.
• Ability to manage simultaneous tasks.

Responsibilities

• Handle high-volume telephone communications for city agencies, including first responders, coordinating responses and contacting additional resources during urgent and emergency incidents.
• Monitor and validate facility, panic, and duress alarms using access-control software and facilitate appropriate safety responses.
• Maintain records and files, document post checks, and log urgent and emergency activity.
• Continuously monitor more than 100 CCTV cameras to identify and document safety, security, or emergency issues requiring action.
• Use multiple software systems simultaneously to maintain real-time situational awareness across city facilities.
• Review and improve Security Operations Center workflows, policies, and procedures to support safe, consistent, and efficient operations.
• Determine when to escalate incidents to security teams, law enforcement, or other first responders based on training, protocols, and operational judgment.
• Coordinate response efforts among multiple city agencies and ensure required follow-up actions are completed during critical events.
• Handle highly sensitive information, confidential materials, and life-threatening situations professionally and discreetly while upholding high ethical standards.

Benefits

• Guaranteed lifelong monthly pension after vesting following five years of service.
• 457B Retirement Plan.
• 140 hours of PTO earned within the first year, plus 12 paid holidays, one personal holiday, one Wellness Day, and one volunteer day per year.
• Competitive medical, dental, and vision plans effective within one month of start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED