Security Operations Center Analyst

Santander • Quincy, MA

1d • $45,000 - $71,000 • Onsite

About The Position

The Security Operations Center Analyst contributes to the security operations team during crises that may threaten safe and secure business operations, including natural disasters, workplace violence, facility emergencies, fires, and serious injury or illness. The role involves extensive use of computer operating systems and security systems.

This is an on-site position in Quincy, Massachusetts, on the first shift, from 6 AM to 2 PM, on a rotating schedule of four days on and two days off. The position includes four weeks of mandatory training: two weeks of classroom training (Monday–Friday, 8 AM–4 PM), one week of on-the-job training (Monday–Friday, 8 AM–2 PM), and one week of on-the-job training (Monday–Friday, 2 PM–8 PM). The posting states pay of $35.96 per hour and also lists an annual base pay range of $45,000–$71,000.

The analyst programs and monitors video surveillance, card access, and burglar alarm systems; provides programming and troubleshooting support; coordinates service and vendor activity; reviews and dispatches service requests; monitors service provider performance and system health; and supports security installations and project and physical security managers. Additional duties may be assigned or modified according to business requirements.

Requirements

• High school diploma, GED, or equivalent work experience.
• Effective written and oral communication and interpersonal skills, including the ability to deal professionally and effectively with personnel at all levels and the general public.
• Ability to use initiative and independent judgment within established guidelines.
• Ability to frequently prepare written reports and logs in neat, legible handwriting; computer skills may be required.
• Ability to read and understand operating procedures and instructions.
• Exceptional customer service and communication skills.
• Flexibility and ability to adapt to changing environments and different situations.
• Intermediate computer skills to use innovative wireless technology at client-specific sites.
• Ability to work in various environments, including adverse outdoor conditions such as cold, rain, or heat.
• Constant mental alertness and attention to detail while setting priorities and following up on assignments.
• Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Program video surveillance, card access, and burglar alarm systems according to programming standards, and monitor them to ensure standards are maintained.
• Provide programming support to systems technicians, operations staff, and Team Members by telephone, email, and MS Teams, monitoring these communication channels throughout the day.
• Troubleshoot equipment problems with video surveillance, card access, and burglar alarm systems, and coordinate service with the appropriate vendor.
• Coordinate daily vendor meetings among facility technicians, ATM manufacturers, and security system technicians.
• Review service requests for accuracy, update requests with inaccurate or missing information, and dispatch them to the appropriate vendor.
• Notify the USSOC manager or supervisor of potential staff coaching opportunities and work with USSOC leadership to improve the operations team’s troubleshooting skills and system awareness.
• Monitor service provider performance for compliance with SLAs, including response times and first-time fix rates, and escalate non-compliance to management as needed.
• Work with operations staff to identify and correct nuisance alarm issues.
• Assist the installation coordinator with new system installations as needed.
• Monitor and action video health alerts daily.
• Provide support for Security Project Managers and Physical Security Managers as needed.
• Perform additional duties as assigned or modified according to business requirements.

Benefits

• The company describes a competitive rewards package and benefits designed to support employees, their families, and their well-being; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED