Security Officers & Security Supervisors (Vincent)

Northeast Security•Boston, MA

4d•Onsite

About The Position

Northeast Security, Inc. is hiring Security Officers/Security Guards and Security Supervisors for locations in Somerville, Massachusetts, and the surrounding Boston areas. Full-time and part-time positions are available across first, second, and overnight shifts; recruiters will discuss shift preferences with applicants. Pay is $22 to $26, depending on position and experience. Positions are contingent on applicant eligibility, availability, background screening, drug testing, and successful completion of orientation. Positions may be rescinded if an applicant does not pass background requirements. The role includes security oversight, concierge and customer service, administrative support, communications, report review, and personnel guidance. Applicants must maintain a professional appearance and remain at their assigned post. A high school diploma is required.

Requirements

High school diploma.
Basic computer knowledge.
Excellent customer service skills and service-delivery orientation.
Client management skills.
Strong leadership skills and knowledge of supervisory practices, procedures, and security operations.
Ability to provide positive direction and motivate performance.
Strong attention to detail.
Strong written and verbal communication skills.
Responsibility and friendliness toward clients and residents.
Professionalism and the ability to solve conflicts and problems.
Ability to multitask and self-manage in a dynamic environment.
Knowledge of company policies and procedures.
Ability to maintain effective relationships with all levels of company and client organizations.
Successful completion of eligibility checks, background screening, drug testing, and orientation requirements.

Responsibilities

Maintain a professional appearance and remain on post at all times.
Monitor security concierge personnel to ensure guest services are satisfactory.
Provide general administrative support, respond to inquiries, and anticipate customers’ needs.
Ensure security concierge personnel perform their duties in compliance with facility security operations procedures and location policies, procedures, and regulations.
Review and approve reports, duty logs, and other materials submitted by security personnel.
Ensure timely notification of serious incidents.
Maintain effective communications with assigned security personnel.
Deliver a pleasant and memorable experience to customers and vendors.
Counsel, advise, motivate, and, when necessary, discipline personnel; provide positive reinforcement.
Work with management to develop and implement employee relations, development, and retention programs for the location.
Keep assigned security personnel informed of changes to procedures, policies, or regulations.
Answer phone calls.
Perform other duties as required by the client or Northeast Security, Inc.