Part Time Security Officers And Security Supervisors (Ann)

Northeast Security•Cambridge, MA

4d•Onsite

About The Position

Northeast Security, Inc. is seeking part-time Concierge Security Officers and Supervisors in Cambridge, Massachusetts. The role requires a driver's license and offers a pay rate ranging from $23.00 to $25.00. Schedules include Saturday and Sunday shifts from 7 a.m. to 3 p.m. or 3 p.m. to 11 p.m., and Thursday–Friday shifts from 11 p.m. to 7 a.m. Work may include evenings, nights, weekends, and holidays as determined and scheduled annually. Security Officers and Supervisors provide concierge and security services, monitor personnel and guest services, support facility procedures, review reports, and communicate incidents. They help deliver a positive experience to customers and vendors while maintaining professional standards and effective relationships with clients, residents, colleagues, and management. Positions are contingent on applicant eligibility, availability, background screening, drug testing, and successful completion of orientation; positions may be rescinded if background requirements are not met.

Requirements

High school diploma.
Valid driver's license.
Basic computer knowledge.
Excellent customer service skills and service delivery orientation.
Client management skills.
Strong leadership skills.
Knowledge of supervisory practices, procedures, and security operations.
Ability to provide positive direction and motivate performance.
Strong attention to detail.
Strong written and verbal communication skills.
Ability to demonstrate responsibility and friendliness toward clients and residents.
Strong professionalism.
Ability to solve conflicts and problems.
Ability to multitask and self-manage in a dynamic environment.
Knowledge of company policies and procedures.
Successful completion of required background screening, drug testing, and orientation.

Responsibilities

Maintain a professional appearance and remain on post at all times.
Monitor security concierge personnel to ensure guest services are satisfactory.
Provide general administrative support, respond to inquiries, and anticipate customer needs.
Ensure security concierge personnel perform their duties in compliance with facility security operations procedures and location policies, procedures, and regulations.
Review and approve reports, duty logs, and other submissions from security personnel.
Ensure timely notification of serious incidents.
Maintain effective communication with assigned security personnel.
Deliver a memorable and pleasant experience to customers and vendors.
Counsel, advise, motivate, and when necessary discipline personnel; provide positive reinforcement.
Work with management to develop and implement employee relations, development, and retention programs for the location.
Ensure assigned security personnel are kept up to date on changes to procedures, policies, or regulations.
Perform other duties as required by the client or Northeast Security, Inc.
Answer phone calls.
Maintain effective relationships with all levels of company and client organizations.
Maintain the highest ethical and professional standards and comply with company policies and procedures.