Security Officer - evenings

Mass General Brigham•Belmont, CA

5d•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas. The role involves identifying and reporting safety hazards and unusual occurrences, investigating complaints and potential criminal conduct, and providing protective services. The officer may assist with restraining patients when authorized and, if applicable, arrest criminal suspects under the authority of a State Special Police license. The position also requires excellent customer service and strict confidentiality. The officer may perform dispatcher duties using integrated security systems, respond to requests for assistance and medical emergencies, assist workplace and domestic victims, protect dignitaries, and control pedestrian and vehicular traffic. The role is onsite at 115 Mill Street and is scheduled for 40 hours per week on the evening shift, 2:30 p.m. to 10:30 p.m.

Requirements

Experience in hospital, security/police, emergency medical, or customer service work; 3–5 years is preferred.
Strong interpersonal communication and customer service skills, including the ability to interact effectively with all people and build trust and respect.
Ability to de-escalate anxious or stressed individuals and manage aggression.
Ability to work effectively independently and as part of a team, and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, sound judgment, prioritization, industriousness, and the ability to develop creative solutions.
Customer-service approach that is accessible, energetic, empathetic, positive, collaborative, and flexible.
Tact, diplomacy, active listening, and effective articulation.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for maintaining documentation and supporting data.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice.
Class D Passenger Vehicle Driver's License.
Basic Life Support (BLS) certification.
Basic Officer Certification (CHSO) from the International Association for Healthcare Security and Safety.
Supervisory Certification (CHSS) from the International Association for Healthcare Security and Safety.
Personal driver's license issued by the New Hampshire Division of Motor Vehicles.
MGH Security RMV Check/Registry of Motor Vehicles Driving Report.

Responsibilities

Patrol assigned areas, with particular attention to locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injury, or damage.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detain suspicious individuals when appropriate.
Make arrests when authorized and participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, documentation, and safekeeping of valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems, dispatch personnel by radio, and maintain related documentation.
Assist workplace and domestic victims and respond to medical emergencies.
Assist in restraining patients when authorized.
Provide protection for dignitaries and control pedestrian and vehicular traffic.
Maintain strict confidentiality.
Participate voluntarily in departmental committees, task forces, and teams.