AHC Hospitality Security Officer

AHC Hospitality•Grand Rapids, MI

9d•Onsite

About The Position

AHC Hospitality Security Officers protect and safeguard hotel guests, associates, their belongings, and hotel assets. They respond professionally and promptly to requests for emergency and non-emergency assistance and help ensure the efficient operation of the Security department. The role requires weekend availability and varying first- or second-shift hours: 7 a.m.–3 p.m. or 3 p.m.–11 p.m. Officers provide courteous hospitality, follow hotel policies and security procedures, identify and report hazards or security breaches, handle incidents and emergencies, and respond to medical situations as first responders. Duties also include key control, inspections and patrols, completing reports, supporting associates, maintaining familiarity with hotel services and emergency plans, and contributing to a safe, positive environment. The role participates in the Safety Committee and completes assigned projects. This is a part-time position. Eligible perks include discounted downtown parking, free employee meals, DailyPay, worldwide hotel discounts, and restaurant discounts.

Requirements

Valid Michigan driver’s license with 3 points or less.
Ability to walk and stand for upwards of 8 hours.
Ability to ride a bicycle for bicycle patrol during warmer months.
Ability to read and write reports.
High school diploma or equivalent.
Ability to meet the physical requirements of the role, including prolonged standing and walking, and lifting 50+ pounds.

Nice To Haves

Associate or bachelor’s degree in a related field.
Fire, police, or security-related experience.
AED, CPR, and first aid training.
TIPS/Safe Alcohol Serving certification.
Experience with Microsoft Office programs.
PMS and Saflok skills, and familiarity with security and fire systems.
Knowledge of Marriott/Hilton and AHC Loss Prevention Standard Operating Procedures.

Responsibilities

Protect and safeguard hotel guests, associates, their belongings, and hotel assets.
Respond promptly and professionally to emergency and non-emergency assistance requests, including medical situations as a first responder.
Support the efficient and professional operation of the Security department and provide gracious hospitality to customers.
Follow hotel policies, procedures, standards, and security standard operating procedures.
Recognize and report safety hazards, security breaches, and unusual occurrences.
Handle security incidents and emergency situations; know and act upon emergency plans.
Oversee key-control systems.
Conduct daily physical hazard inspections and patrols and complete required reports.
Assist associates with questions and problems.
Maintain knowledge of hotel rooms, amenities, services, frequent guests’ needs, cultural differences, etiquette, protocols, and the local area.
Use PMS, Saflok, security, and fire systems appropriately, including protecting passwords and logging off terminals when not working.
Monitor staffing levels and costs in accordance with budget.
Maintain safety and security supplies.
Complete assigned work and special projects by their due dates.
Participate in the Safety Committee to educate and communicate across the hotels.
Maintain a professional appearance and wear the required uniform and name tag.
Build positive relationships with associates and other departments and contribute to a productive, positive hotel atmosphere.