AHC Hospitality Security Officer - 3rd Shift

AHC Hospitality•Grand Rapids, MI

About The Position

AHC Hospitality is hiring a Security Officer to protect hotel guests, associates, their belongings, and hotel assets. The position responds promptly and professionally to requests for emergency and non-emergency assistance and supports the effective operation of the Security department. The role is full-time, working third-shift hours, typically 11 p.m. to 7 a.m., with weekend availability required. The Security Officer provides courteous hospitality, follows hotel policies and security procedures, identifies and reports hazards or security breaches, responds to incidents and emergencies, and conducts patrols and inspections. The role also maintains familiarity with hotel services, guests’ needs, emergency plans, security systems, and applicable loss prevention procedures; supports associates; and helps maintain a safe, positive environment across the hotel.

Requirements

Valid Michigan Driver's License with 3 points or less.
Ability to walk and stand for upwards of 8 hours.
Ability to ride a bicycle for bicycle patrol during warmer months.
Ability to read and write reports.
High school diploma or equivalent required.
Ability to meet the physical requirements of the role, including standing, walking, running, reaching, and lifting 50+ pounds.

Nice To Haves

Associate's or bachelor's degree in a related field.
Fire, police, or security-related experience.
AED/CPR/First Aid training.
TIPS/Safe Alcohol Serving certification.
Experience with Microsoft Office programs.

Responsibilities

Support the efficient and professional operation of the Security department.
Provide gracious hospitality to customers and follow applicable policies, procedures, and standards.
Recognize and report safety hazards and security breaches.
Handle security incidents and emergency situations on shift.
Respond immediately to emergency medical situations as a First Responder.
Ensure compliance with hotel and security SOP/LSOP.
Oversee key control systems.
Conduct daily physical hazard inspections and patrols, and complete required reports.
Assist associates with questions and problems.
Maintain a professional appearance and wear the required uniform and name tag.
Develop knowledge of hotel products, room types, amenities, and services, as well as frequent guests’ needs and requests.
Use PMS, Saflok, security, and fire systems appropriately; protect PMS credentials and ensure terminals are logged off when not in use.
Work according to budget, monitor staffing levels, and control costs.
Know and follow emergency plans, etiquette, and protocols; maintain knowledge of the city and surrounding area.
Immediately report unusual occurrences to the Assistant Rooms Division Manager.
Follow Marriott, Hilton, and AHC Loss Prevention Standard Operating Procedures.
Represent AHC professionally and courteously, and foster positive relationships with associates and other departments.
Maintain safety and security supplies.
Complete assigned work and special projects by their due dates.
Participate in the Safety Committee to help educate and communicate across hotels.