AHC Hospitality Security Officer - 3rd Shift

AHC Hospitality•Grand Rapids, MI

2d•Onsite

About The Position

The Security Officer protects and safeguards hotel guests, associates, their belongings, and hotel assets. The role responds rapidly and professionally to emergency and non-emergency requests for assistance, supports the efficient operation of the Security department, and provides gracious hospitality to customers. The officer conducts patrols and physical hazard inspections, completes reports, oversees key control, observes and reports security breaches, and handles security incidents and emergencies, including responding to medical situations as a First Responder. The position works third shift, typically 11 p.m. to 7 a.m., and requires weekend availability. The officer must follow hotel and security policies, procedures, standards, and operating procedures; maintain professional conduct and appearance; assist associates; and build knowledge of hotel services, guest needs, cultural differences, local surroundings, and emergency plans. The role also includes maintaining security supplies, supporting the Safety Committee, managing costs and staffing awareness, and completing assigned projects on time.

Requirements

Valid Michigan driver’s license with 3 points or less.
Ability to walk and stand for up to 8 hours.
Ability to ride a bicycle for bicycle patrol during warmer months.
Ability to read and write reports.
High school diploma or equivalent.
Ability to meet the stated physical requirements, including standing, walking, running, handling objects, reaching, and lifting 50+ pounds.

Nice To Haves

Associate or bachelor’s degree in a related field.
Fire, police, or security-related experience.
AED/CPR/First Aid training.
Tips/Safe Alcohol Serving certification.
Experience with Microsoft Office programs.

Responsibilities

Protect and safeguard hotel guests, associates, their belongings, and hotel assets.
Respond rapidly and professionally to emergency and non-emergency requests for assistance.
Support the efficient and professional operation of the Security department.
Provide gracious hospitality and adhere to hotel policies, procedures, and standards.
Recognize and report safety hazards and security breaches.
Handle security incidents and emergency situations, and respond immediately to emergency medical situations as a First Responder.
Ensure compliance with hotel and security SOP/LSOP and Marriott/Hilton and AHC Loss Prevention Standard Operating Procedures.
Oversee key control systems.
Conduct daily physical hazard inspections and patrols, and complete required reports.
Assist associates with questions and problems.
Maintain proper uniform and professional appearance.
Develop knowledge of hotel products, rooms, amenities, services, frequent guests, and their special requests and needs.
Use PMS, Saflok, security, and fire systems; use PMS passwords discreetly and ensure terminals are logged off when not in use.
Work according to budget, monitor staffing levels, and control costs.
Remain knowledgeable about etiquette, protocols, emergency plans, the city, and the surrounding area.
Report unusual occurrences immediately to the Assistant Rooms Division Manager.
Represent AHC professionally and courteously, and promote a positive atmosphere and good relationships across departments.
Maintain safety and security supplies.
Complete assigned work and special projects by their due dates.
Participate in the Safety Committee to educate and communicate throughout the hotels.