Security Officer - Day [Part-Time]

San Antonio Zoo•San Antonio, TX

1d•$0 - $16

About The Position

The Security Officer patrols San Antonio Zoo grounds and surrounding areas to prevent theft, violence, and other infractions, and checks that operating equipment—including pumps, blowers, heaters, air conditioners, and fans—is performing as required. The role includes rendering first aid, helping maintain public calm during emergencies, assisting EMTs when needed, and providing minor first aid to team members. The officer monitors access controls, patrols exhibits and facilities, responds to medical incidents, fire alarms, security incidents, and animal escapes, and monitors surveillance cameras and alarm systems. The position also involves enforcing zoo and security policies, preparing incident and activity reports, assisting guests, collaborating with zoo staff and emergency responders, and carrying out supervisors’ directives and other assigned duties. Positions require availability for round-the-clock coverage, including weekdays, weekends, holidays, and overnight shifts.

Requirements

High school diploma or GED and one year of related experience and/or training, or an equivalent combination of education and experience.
Level II Non-Commission Texas Department of Private Security Certification.
Excellent interpersonal and oral communication skills.
Proven experience in and passion for guest service.
Ability to evaluate situations, make decisions, and react quickly and calmly in emergencies.
Ability to interact effectively and calmly with angry or emotional guests and employees in intensely aggravated circumstances.
Ability to write clearly and informatively.
Basic computer skills and knowledge.
Ability to maintain guest, employee, and organizational confidentiality.
Ability to walk across 80 acres and/or stand for up to 10 hours daily in adverse outdoor conditions, including cold, rain, snow, or heat.
Clear driving record.
Ability to lift up to 50 pounds.
CPR/AED certification for adults, children, and infants, and a Basic First Aid certificate, within three months of hire.
Availability for weekdays, weekends, holidays, and overnight shifts.
Availability for overtime and/or double shifts during busy seasons.

Nice To Haves

Previous experience in security, loss prevention, law enforcement, military, or public safety.
Experience working in a high-volume, customer-focused venue or attraction.

Responsibilities

Monitor and enforce access controls, verify credentials, and ensure only authorized individuals enter restricted areas.
Patrol zoo grounds, exhibits, and surrounding areas to deter theft, vandalism, and safety violations and help secure enclosures and facilities.
Respond to medical incidents, fire alarms, security incidents, and animal escapes according to established protocols and the Emergency Response Plan.
Monitor surveillance cameras and alarm systems for security risks, suspicious activity, and safety hazards, and take appropriate action.
Follow zoo policies, the Emergency Response Plan, security policies, and standard operating procedures; address violations professionally and report incidents to Zoo Base or appropriate authorities.
Prepare clear, accurate, and timely reports about incidents, routine activities, and observations.
Assist guests with directions and information, resolve minor concerns, and maintain a visible, approachable presence.
Render first aid and support emergency personnel during critical incidents to help ensure the safety of guests, staff, and animals.
Collaborate with zoo staff, law enforcement, and emergency responders to maintain a safe and secure environment.
Carry out supervisors’ and leadership’s directives, contribute positively to the security team, and perform additional duties as assigned.
Check that operating equipment such as pumps, blowers, heaters, air conditioners, and fans is performing as required.