Security Officer - Overnight

Pyramid Global Hospitality•Roanoke, WV

About The Position

The Security Officer is responsible for the safety and security of guests, employees, and the property at Stonewall Resort. The role supports other departments to help provide high levels of guest and employee service, responds professionally and courteously to guests and team members, and helps prevent safety and security issues through employee training and appropriate actions. The position reports safety and security concerns to the Director of Safety and Security and works with the Safety and Security Supervisor.

Requirements

High school diploma or equivalent.
Valid driver's license.
Ability to communicate effectively.
Ability to work with guests to resolve complaints positively.
Ability to handle stressful situations calmly.
Willingness to work a variety of shifts, including day, mid, overnight, and holiday shifts as directed.
Currently First Aid and CPR certified or able to become certified.

Nice To Haves

Previous law enforcement, safety, loss prevention, or security experience.

Responsibilities

Provide safety and security for guests and employees.
Ensure staff adhere to processes and procedures intended to minimize workplace injuries, accidents, and security concerns.
Respond promptly to dispatched safety and security requests.
Identify and correct unsafe conditions.
Promote a safe environment for employees and guests.
Create detailed and accurate reports on safety and security incidents.
Maintain effective communication with team members and leaders.
Identify opportunities to address guest and employee theft or dishonesty and partner with the Director of Safety and Security on investigations.
Maintain confidentiality.
Conduct assigned tasks, including perimeter reviews, safety equipment operations, key control, and employee and guest safety activities.
Address conflicts and stressful situations professionally, courteously, and with empathy.
Remain alert, courteous, and helpful to guests.
Conduct routine inspections of safety equipment, including fire extinguishers, first aid kits, and emergency lighting.
Assist department heads in keeping Safety Data Sheets and related information up to date.
Assist with routine safety drills, such as fire, power failure, and weather incident drills.
Secure the premises and personnel by patrolling the property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; and permitting entry.
Help maintain a positive image of the staff and property.
Assist employees, guests, and vendors as necessary.
Perform reasonable tasks assigned by a supervisor or manager.