AHC Hospitality 3rd Shift Security Officer

AHC Hospitality•Grand Rapids, MI

17d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here. This is a full time position with 3rd shift hours. Weekend availability required.

Requirements

Must be able to walk and stand for upwards of 8 hours.
Must be able to ride a bicycle for bicycle patrol during warmer months.
Vehicle operator’s license: Michigan Drivers License, 3 points or less.

Nice To Haves

AED/CPR/1st Aid Training preferred
Tips certification is preferred
High school diploma or equivalent preferred
Fire, Police or Security related experience is preferred

Responsibilities

Protects and safeguards all hotel guests and associates, their belongings and all hotel assets.
Respond rapidly to requests for emergency and non-emergency assistance in a professional manner.
Responsible for the efficient and professional running of the Security department.
Provide gracious hospitality towards all customers.
Be highly familiar and adhere to all policies, procedures and standards.
Recognize and report safety hazards.
Effectively handle any security related incidents which arise on shift.
Ensure compliance with hotel and security SOP/LSOP.
Observe and report any security breaches.
Oversee responsibility of Key control systems.
Conduct daily physical hazard inspections and daily patrols and complete all reports.
Assist all associates with questions, problems which might occur.
Create a productive and positive atmosphere throughout the hotel; have a good relationship with all associates and other departments.
Be a problem seeker and solver.
Ensure that work area is always clean, neat and organized.
Attend and participate in meetings on a monthly basis.
Ensure that all safety and security supplies are well maintained.
Complete work or special projects as assigned and make sure to meet due dates.
Participate with the Safety Committee that will educate and communicate throughout hotel.
Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard uniform of the hotel.
Check the information AYS board, daily event sheet, be informed about daily operations.
Check with your immediate supervisor for additional information.
Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotels, etc.
Develop knowledge about frequent guests and their special requests and needs.
Be familiar with cultural differences in order to meet all different customer needs.
Have PMS and Saflok skills, Security systems and Fire Systems.
Be able to work according to budget; keep constant eye on staffing level and control costs.
Be knowledgeable about etiquette and protocols.
Be familiar with all emergency plans and be able to act upon them.
Use your PMS password with discretion; always log off terminal when not working.
Control that all associates are also doing that.
Have a good knowledge about the city and the environment.
Report any unusual occurrences immediately to the Asst. Rooms Division Manager.
Knowledge of Marriott and AHC’s Loss Prevention Standard Operating Procedures.
At all times strive to represent the AHC in the most professional, courteous manner.