Security Officer Enhanced Part Time Customer Service Patrol

Allied Universal • Palo Alto, CA

4d • Onsite

About The Position

Allied Universal is hiring a part-time enhanced Security Officer for an assigned site in Palo Alto, California. The position provides a dependable weekly base schedule, with the option to claim additional shifts through the company’s scheduling platform. The assigned weekly shifts require a six-month commitment. Additional shifts may be available at multiple sites, and hours may vary week to week, with the opportunity to build up to 40 hours per week and scale back when needed.

The scheduled shifts are Saturday and Sunday, 4:00 PM–8:00 PM. The pay rate is $22.00 per hour. The role involves customer service and unarmed patrols at a retail property, along with responding to incidents, monitoring activity, documenting observations, and following site-specific procedures.

Requirements

• At least 2 years of security-related experience.
• High school diploma or equivalent.
• At least 18 years of age for unarmed roles; 21 or older for armed roles.
• Submit to a background investigation as a condition of employment, in accordance with applicable laws.
• Submit to a drug screen as a condition of employment, to the extent permitted by law.
• Meet any applicable state or local licensing requirements, which may be required before employment.

Nice To Haves

• A state-, county-, or city-issued security license.
• Comfort using a computer or tablet.
• Customer service experience.

Responsibilities

• Provide customer service to tenants, shoppers, visitors, and vendors by following security procedures and site-specific policies and, when appropriate, carrying out emergency response activities.
• Respond calmly and professionally to incidents, customer concerns, and critical situations; notify appropriate personnel and document activities as required.
• Conduct regular and random unarmed patrols of retail property, including common areas, parking areas, entrances, and perimeter locations, to deter unauthorized activity and identify potential hazards.
• Monitor access points and observe activity throughout the location; provide visitors with directions and assistance, and report suspicious activity or policy violations.
• Complete required reports, maintain accurate activity logs, and communicate observations and incidents to Allied Universal leadership and site management.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plans and disability insurance.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.
• Employee discounts at restaurants, entertainment venues, and other businesses through the perks program.
• Paid training programs and opportunities for career advancement.
• Flexible scheduling and access to a scheduling platform for viewing and claiming shifts.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED