Security Officer (20 hrs.) Driving Park Branch

Columbus Metropolitan Library • Columbus, OH

5d • $19 - $20 • Onsite

About The Position

As a Security Officer, you ensure a positive customer experience by maintaining a safe and secure environment for customers and staff. You address disruptive or offensive behavior and unsafe conditions, and help minimize theft of library property. The position is part-time, 20 hours per week, and is based at the Driving Park Branch. The schedule is Monday through Thursday, 4 p.m. to 8 p.m., and Sundays, 1 p.m. to 5 p.m. Starting pay is $19.20–$20.20 per hour, commensurate with experience.

The work takes place in settings such as offices, meeting and training rooms, libraries, and commercial vehicles, and can include moderate outdoor weather conditions. It requires routine safety precautions, active foot patrol and stair use, and the ability to respond quickly to incidents. Physical demands include occasionally exerting up to 50 pounds and frequently exerting up to 20 pounds. Emergency responses may involve sprinting short distances, quickly ascending and descending stairs, performing CPR, and exerting more than 50 pounds of force.

Requirements

• High school diploma or GED.
• 1–3 years of relevant customer service or security experience, or training.
• Reliable transportation to report promptly to the job assignment and other locations; a valid driver license meeting the minimum requirements of CML’s vehicle insurance policy and access to a personal vehicle may be required based on branch location and varied work assignments.
• Ability to communicate effectively and concisely, orally and in writing.
• Ability to carry and use Oleoresin Capsicum (OC or pepper spray) after receiving necessary training and in appropriate situations.
• After receiving necessary training, ability to respond quickly, effectively, and appropriately when the physical safety of staff or customers is endangered.
• Ability to work a flexible schedule, including weekends and evenings, carry a cellular telephone as directed for library emergencies and service requests, and participate in rotational on-call duties.
• Ability to actively patrol on foot, use stairs throughout the shift, and quickly respond to incidents.
• Ability to operate library technology, including a personal computer, email, software programs such as Windows/Microsoft Office, and other job-related equipment and systems.

Responsibilities

• Patrol buildings and grounds at regular intervals, handle observed irregularities or problems, prevent theft of Library property, and follow issued post orders.
• Use non-violent crisis intervention and de-escalation techniques to diplomatically address disruptive, offensive, or inappropriate behavior, suspending people from the property as necessary.
• Greet customers, answer directional questions, and participate in organization-wide initiatives and special events.
• Respond to, investigate, and report safety hazards, security incidents, parking enforcement matters, and emergencies, including reviewing CCTV footage as needed.
• Secure the building at closing, ensure staff and customers depart safely, and complete the daily closing checklist.
• Maintain a professional appearance, keep the uniform in good condition, and promptly report uniform needs to Security management.
• Keep necessary equipment in working order while on duty and promptly report equipment needs to Security management.
• Collaborate with law enforcement on public safety issues, file police reports, and appear in court as needed.
• Assist with emergency response drills and other training throughout the year.
• Assist with testing and validating security equipment, including lockdown buttons, alarm panels, panic buttons, and security cameras.
• Assist physically challenged customers entering or leaving library facilities, including during emergency evacuations.
• Render first aid in medical emergencies and contact trained medical professionals as appropriate.
• Document incidents in reporting software according to guidelines.
• Bring serious or significant-risk issues to Security and location management for awareness and resolution.
• Serve as an on-call Officer or fill in as Dispatcher as needed.
• Perform additional duties as assigned.

Benefits

• Robust benefits package supporting physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans.
• Qualified employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs.
• Paid time off and leave options.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment and savings plans.
• Voluntary and supplemental insurance plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED