Security Officer (40 hrs.) South High Branch

Columbus Metropolitan Library • Columbus, OH

5d • $19 - $20 • Onsite

About The Position

As a Security Officer, you ensure a positive customer experience by maintaining a safe and secure environment for all. You address disruptive or offensive behavior and unsafe conditions, and help minimize theft of library property. The position is based at the South High Branch and is full-time, non-exempt, and 40 hours per week. The starting pay range is $19.20–$20.20 per hour, commensurate with experience.

The schedule includes Monday through Thursday, either 11:00 a.m.–8:00 p.m. or 12:00–8:00 p.m. with some flexibility; an alternating Friday/Saturday shift from 9:00 a.m.–6:00 p.m.; and an assigned Sunday shift every fifth week from 1:00–5:00 p.m. The role also includes rotational on-call duties.

The work environment includes offices, meeting and training rooms, libraries, and commercial vehicles, with ordinary workplace risks and moderate outdoor weather conditions. Physical demands include frequent exertion of up to 20 pounds and occasional exertion of up to 50 pounds. In emergencies, the work may require sprinting short distances, quickly ascending and descending stairs, performing CPR, and exerting more than 50 pounds of force.

Requirements

• High school diploma or GED.
• 1–3 years of relevant customer service or security experience or training.
• Reliable transportation to promptly report to the job assignment and other locations as required. A valid driver license meeting CML vehicle insurance policy requirements and access to a personal vehicle may be required based on branch location and assignments.
• Ability to communicate effectively and concisely, orally and in writing.
• Ability to carry and use Oleoresin Capsicum (OC or pepper spray) after receiving necessary training and in appropriate situations.
• After receiving necessary training, ability to respond quickly, effectively, and appropriately when staff or customer physical safety is endangered.
• Ability to work a flexible schedule, including weekends and evenings, carry a cellular telephone as directed for library emergencies and service requests, and participate in rotational on-call duties.
• Ability to actively patrol on foot, use stairs throughout the shift, and respond quickly to incidents.
• Ability to operate library technology, including a personal computer, email, Windows/Microsoft Office software, and other job-related equipment and systems.

Responsibilities

• Patrol buildings and grounds at regular intervals, handle observed irregularities or problems, prevent theft of Library property, and follow issued post orders.
• Use non-violent crisis intervention and de-escalation techniques to diplomatically address disruptive, offensive, or inappropriate behavior, suspending individuals from the property when necessary.
• Greet customers, answer directional questions, and participate in organization-wide initiatives and special events.
• Respond to, investigate, and report safety hazards, security incidents, parking enforcement matters, and emergencies, including reviewing CCTV footage as needed.
• Secure the building at closing, ensure staff and customers depart safely, and complete the daily closing checklist.
• Maintain a professional appearance and report uniform needs promptly to Security management.
• Carry necessary equipment in working order while on duty and report equipment needs promptly to Security management.
• Collaborate with law enforcement on public safety issues, file police reports, and appear in court as needed.
• Assist with emergency response drills and other training throughout the year.
• Assist with testing and validating security equipment, including lockdown buttons, alarm panels, panic buttons, and security cameras.
• Assist physically challenged customers entering or leaving library facilities, including during emergency evacuations.
• Render first aid in medical emergencies and contact trained medical professionals as appropriate.
• Document incidents in reporting software according to guidelines.
• Bring serious issues or issues with significant risk to Security and location management for awareness and resolution.
• Serve as an on-call Officer or fill in as Dispatcher as needed.
• Perform additional duties as assigned.

Benefits

• Robust benefits package supporting physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans.
• Qualified employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs.
• Paid time off and leave options.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment and savings plans.
• Voluntary and supplemental insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED