Security Officer- Command Center Part Time

Hollywood Casino Bangor • Bangor, ME

6d

About The Position

The Security Officer is responsible for providing superior service to guests while maintaining a safe gaming experience. The role includes maintaining visible patrols, supporting other departments, promoting property events, enforcing safety rules, protecting property and assets, and investigating disturbances in hotel, casino, or racing areas. Officers are expected to create fun and excitement for customers and seek opportunities to engage positively with guests and employees. This is a part-time position.

Requirements

• High school diploma or equivalent.
• Effective written and verbal communication skills.
• Previous customer service experience.
• Ability to handle stressful situations involving the general public and use tact with difficult customers.
• Ability to work in an environment that may be noisy and/or have excessive cigarette smoke.
• Ability to identify and quickly respond to potential problems and conflicts, and defend oneself and others in combative situations.
• Ability to move efficiently throughout work areas, including walking and standing for long periods.
• Ability to multitask across different security posts and work with all departments.
• Ability to operate company motor vehicles.
• Physical mobility, with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 lbs., and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.
• Ability to run on level surfaces and up and down stairs.

Responsibilities

• Provide superior service to guests and seek opportunities to be of service.
• Maintain highly visible patrols to help ensure a safe gaming experience.
• Provide quality support to other departments so they can serve guests effectively.
• Promote property promotions and events.
• Maintain public order and enforce safety rules.
• Protect property and assets.
• Investigate disturbances in hotel, casino, or racing areas.
• Create fun and excitement for customers.
• Initiate positive interactions with guests and employees while patrolling, answering calls, and building relationships.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED