Security Officer Customer Service Experience

Allied Universal • Upper Macungie Township, PA

12d • Onsite

About The Position

Allied Universal is hiring a part-time Security Officer Enhanced Part Time Access Accountability in Breinigsville, Pennsylvania. The position provides a designated site and weekly anchor shift for a six-month commitment, with the option to claim additional shifts through the company’s scheduling platform. Hours can vary from week to week, with opportunities to build up to 40 hours per week and scale back when needed. The listed pay rate is $19.47 per hour. The scheduled shift is Saturday, 6:00 a.m. to 2:00 p.m.

The officer provides customer service to employees, visitors, contractors, and vendors at a technology, media, and telecommunications location. The role involves following site-specific procedures and access-control policies, supporting emergency response, monitoring access points, managing visitor credentials and passes, responding to alarms, and patrolling the facility. Applicants are subject to background investigation and, where permitted by law, drug screening. State or local licensing may be required.

Requirements

• Be at least 18 years of age for unarmed roles; armed roles require applicants to be at least 21.
• Possess a high school diploma or equivalent.
• Applicants are subject to a background investigation in accordance with applicable federal, state, and local laws.
• Applicants are subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license is required for driving positions only.

Nice To Haves

• Prior experience with access-control systems and badge management, including issuing, tracking, and managing employee and visitor access badges.
• Experience operating and managing alarm-panel systems, including activation, deactivation, troubleshooting, and responding to alarm events.
• Customer service experience, including effective communication, problem-solving, and a commitment to providing exceptional service.

Responsibilities

• Provide customer service to employees, visitors, contractors, and vendors while following site-specific procedures, access-control policies, and emergency response activities when appropriate.
• Monitor access points, verify visitor credentials and authorization, issue visitor passes, and maintain accurate access-related records.
• Respond calmly and professionally to access-control alarms, incidents, and critical situations, escalating concerns according to established protocols.
• Monitor entry and exit activity, report suspicious or unauthorized activity, and help deter unauthorized access to restricted areas.
• Conduct regular and random patrols of access points, common areas, and the facility perimeter; document observations and report security-related concerns.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plans, and disability insurance.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.
• Employee discounts at restaurants, entertainment venues, and other businesses through the perks program.
• Paid training programs and opportunities for career advancement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED