Security Officer- per diem

Mass General Brigham•Middleborough, MA

3d•$23 - $33•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas to identify and report safety hazards or unusual occurrences. The role investigates complaints and potential criminal conduct, provides protective services, assists with patient restraints when authorized, and delivers customer service. When applicable and authorized under a State Special Police license, the officer may arrest criminal suspects. The position also involves responding to medical emergencies, supporting victims of workplace or domestic incidents, protecting dignitaries, and controlling pedestrian and vehicle traffic. The officer prepares reports and incident logs, maintains the security of valuables and evidence, keeps the Supervisor informed, and performs dispatch duties using integrated security systems. This is an onsite, per-diem evening role at 52 Oak Street.

Requirements

Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to build positive relationships and interact effectively with people.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team, and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, sound judgment, prioritization, industriousness, and ability to develop creative solutions.
Demonstrated tact, diplomacy, active listening, effective articulation, empathy, flexibility, and a positive attitude.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for documentation.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice preferred.
3–5 years of experience in hospital, security/police, emergency medical, or customer services preferred.

Responsibilities

Enforce hospital security regulations and patrol assigned areas, especially locations where security problems have occurred.
Identify unsafe conditions and unsecured areas or property to help prevent theft, injury, or damage.
Maintain strict confidentiality.
Investigate thefts, shortages, complaints, and potential criminal misconduct; question involved individuals and notify law enforcement agencies when appropriate.
Detain suspicious individuals and make arrests when authorized; participate in court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, documentation, and safekeeping of valuables, property, and evidence in the officer's custody.
Operate as a dispatcher using integrated security systems, dispatch personnel by radio, respond to calls for assistance, and maintain documentation.
Assist workplace and domestic victims, respond to medical emergencies, and assist with patient restraints when authorized.
Provide protection for dignitaries and control pedestrian and vehicular traffic.
Participate voluntarily in departmental committees, task forces, and teams.